Veterinarian - Doctor of Veterinary Medicine

Lap Of Love - Hidden Hills, CA

Full-time - Entry Level

Remote - Hidden Hills, CA

Administrative and Support Services

About the position

The Call Center Representative, internally known as a Veterinary Care Coordinator, plays a crucial role in providing compassionate customer service to pet families seeking end-of-life care for their pets. This remote position requires strong customer service skills and the ability to handle emotional conversations with care and professionalism. The role is essential in ensuring that pet families receive the support and information they need during a difficult time.

Responsibilities

• Provide customer service by engaging in positive interactions with pet families
• Answer a high volume of customer service calls in a work from home/remote environment
• Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
• Gather and accurately document the pet's medical information and schedule appointments in an effective manner
• Meet all productivity, quality, and performance standards
• Guide emotional conversations in a calm and peaceful manner
• Go above and beyond to provide stellar customer service to pet families and our veterinarians
• Be punctual and timely in meeting all requirements of performance, including attendance standards, scheduled break times, and work deadlines
• Perform other duties as assigned to ensure the highest standard of customer service

Requirements

• Experience in customer service roles
• Strong communication skills
• Ability to handle emotional conversations with compassion
• Dependability and flexibility in work schedule
• Proficiency in documenting information accurately

Nice-to-haves

• Experience in veterinary or animal care environments
• Familiarity with remote work tools and technologies

Benefits

• Work from home flexibility
• Supportive team environment
• Opportunity to make a difference in pet families' lives