Veterinary Assistant - ER

About the position

The Veterinary Assistant - ER position at Ethos Veterinary Health is a critical role that involves providing high-quality medical care and support to patients in a fast-paced emergency veterinary environment. The role requires strong veterinary knowledge, excellent customer service skills, and the ability to work collaboratively with a team of veterinary professionals. The position offers a variety of cases, ensuring that no two days are the same, and emphasizes the importance of patient care and client communication.

Responsibilities

• Prioritize patient care and client experience by providing gold standard treatment.
• Check-in all ER patients into Smartflow, Ezyvet, and Cubex.
• Perform basic triage on all incoming ER cases and determine appropriate acuities.
• Obtain signatures from clients for estimates.
• Input basic history and start history template in Ezyvet.
• Support front desk staff.
• Obtain and attach patient records if not done so already.
• Discharge patients when needed.
• Act as a liaison between ER and front desk teams, including answering questions and handling patient-related issues.
• Determine if a patient needs ER or Urgent Care.
• Aid technical floor staff with STATs.
• Answer incoming ER phone calls.
• Complete Cubex competency test.
• Stay up to date on DEA/controlled drug laws in Tennessee and federally and implement them.
• Report medication errors and patient concerns directly to Patient Care Manager.
• Complete all training with assigned trainer.
• Invite patients identified as STAT to the hospital if they are at home.
• Call a STAT/take patients to the treatment area if they are in the parking lot.

Requirements

• Highly skilled in veterinary triage, diagnostics, and nursing.
• Strong veterinary medical knowledge and a detailed understanding of common disease processes and pharmacology.
• Ability to perform quick and efficient diagnostics, treatment, and procedures.
• Exemplary customer service skills, critical thinking, and a team-oriented attitude.
• At least 3+ years of veterinary hospital experience or a combination of experience and education.
• Licensed Technicians preferred but not required.
• Fluent English skills (speaking & reading) are required; fluency in multiple languages is a plus.

Nice-to-haves

• Experience with Smartflow, Ezyvet, and Cubex systems.
• Knowledge of DEA/controlled drug laws.

Benefits

• CE Allowance Available
• Uniform Allowance
• Quarterly Bonus Opportunity
• Paid License Renewal Fees and Out of State Transfers
• Paid Time Off
• Paid Holidays
• Employee Pet Discount
• Tuition Reimbursement/Assistance Available
• VTNE Reimbursement/Assistance Available
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA