Veterinary Client Care Specialist, Overnight

$39,520 - $43,680/Yr

Ethos Veterinary Health - West Caldwell, NJ

Full-time - Entry Level

West Caldwell, NJ

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Care Specialist at Animal Emergency & Referral Associates is a full-time overnight role that combines client-facing administrative tasks with basic technical support for veterinary procedures. This position requires strong customer service skills and fundamental clinical knowledge to ensure a positive experience for clients and their pets.

Responsibilities

• Greeting clients and their pets.
• Answering phone calls and scheduling appointments.
• Providing information on services, procedures, and pet care.
• Handling client inquiries and concerns.
• Managing patient records and maintaining accurate documentation.
• Processing payments and managing billing.
• Coordinating with veterinary staff to ensure efficient workflow.
• Sending reminders for appointments, vaccinations, and follow-ups.
• Ensuring a positive client experience through friendly and professional interactions.
• Addressing and resolving client complaints and issues.
• Assisting in handling and restraining animals during examinations.
• Preparing animals for procedures by ensuring they are calm and comfortable.
• Cleaning and maintaining examination rooms and cages.

Requirements

• Effective verbal and written communication skills.
• Strong interpersonal skills for interacting with clients and team members.
• Ability to manage multiple tasks simultaneously.
• Attention to detail in maintaining records and scheduling appointments.
• Basic knowledge of animal handling and care.
• Familiarity with veterinary management software and basic office applications.
• Ability to follow instructions and perform basic clinical tasks accurately.
• Ability to lift and restrain animals.
• Capacity to stand for extended periods and perform physical tasks.

Nice-to-haves

• Courses or certifications in veterinary assisting or related fields.

Benefits

• $19 - 21/hr compensation based on experience and skill set.
• $5 shift differential for overnight shifts.
• Weekend shift bonus for all employees who work weekends.
• Medical, Dental, Vision insurance.
• Employee Assistance Program (EAP).
• Pet Insurance Options.
• Pet Discounts.
• 401k with employer match.
• Student Debt Assistance.
• 6 Paid Holidays.
• Recovery Training and Certification for qualified staff.
• Fear Free Training and Certification for qualified staff.
• CE Reimbursement for qualified staff.