Veterinary Client Service Representative - Emergency

Portland Veterinary Emergency and Specialty Care - Portland, ME

Full-time - Entry Level

Portland, ME

11-50 employees

About the position

The Client Service Representative (CSR) at Portland Veterinary Emergency and Specialty Care (PVESC) plays a crucial role in providing exceptional service to clients and their pets in emergency situations. This position is designed for individuals who are compassionate, detail-oriented, and possess strong communication skills, ensuring that both clients and patients receive the best possible care during urgent times.

Responsibilities

• Provide a calm, welcoming environment for clients and patients by delivering exceptional client service
• Answering/responding to incoming communications such as phone calls and emails
• Communicating needs of clients and patients to the emergency medical team
• Receive and process payments
• Routine office duties such as scanning, faxing, etc.

Requirements

• Customer service experience is necessary
• Previous veterinary experience is preferred but not mandatory
• Strong communication and organizational skills
• Attention to detail
• Collaborative and solution-based mindset
• Compassion and kindness towards clients and patients

Nice-to-haves

• A positive can-do approach
• A true love for people and pets

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability
• Life insurance
• Holiday pay
• Uniform allowance
• Personal pet discount
• Employee Assistance Program (EAP)
• 401(k) with employer match
• Paid time off
• Paid volunteer hours
• Paid continuing education
• Professional development and learning opportunities