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Nuevo Road Animal Hospitalposted 5 months ago
$41,600 - $41,600/Yr
Full-time • Entry Level
Perris, CA
Resume Match Score

About the position

The Veterinary Client Service Representative/Receptionist at Nuevo Road Animal Hospital is responsible for providing exceptional client service and support in a veterinary setting. This role involves managing client interactions, ensuring accurate record-keeping, and assisting veterinary staff with administrative tasks to enhance the overall client experience.

Responsibilities

  • Ensuring a positive and professional client service experience
  • Triage patient needs to appropriate staff
  • Managing client inquiries via phone, email, online, or in person
  • Client check in and out; processing payments, presenting and explaining fees
  • Maintaining client records; review for accuracy
  • Scheduling and confirming appointments
  • Assist veterinarians and veterinary technicians with various administrative tasks
  • Maintain cleanliness and organization of the lobby, restrooms and exam rooms
  • Expediting serious issues to management in a timely manner
  • Other tasks as needed

Requirements

  • 2-3 years of experience in client services, sales, or a similar role
  • Exceptional ability in providing professional, efficient, and friendly client services
  • Ability to coordinate with other departments
  • Excellent interpersonal and recordkeeping skills
  • Compassion for pets and people
  • 1-2 years of experience in Veterinary Industry (Preferred)
  • Proficiency in Veterinary Management Software (NEO, VIA)

Benefits

  • Employee discount
  • Flexible schedule
  • Paid time off
  • Retirement plan
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