VETERINARY CLINIC ASSISTANT

Petiq - Berkeley Township, NJ

Full-time

Berkeley Township, NJ

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Veterinary Clinic Assistant plays a crucial role in supporting veterinarians and interacting with pet parents at our clinics. This position involves various responsibilities, including safely restraining animals, dispensing medications, and assisting pet parents with product recommendations. The assistant is also responsible for maintaining a clean work environment and ensuring a positive experience for pet parents during their visit.

Responsibilities

• Collect payment, dispense and label medication, and review discharge paperwork with pet parents.
• Safely restrain / hold pets for wellness procedures including vaccines, nail trims, and microchipping.
• Collect and prepare blood and fecal samples for laboratory testing.
• Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure.
• Make recommendations for services and products to every pet, every time, based on the pet's lifestyle and an understanding of canine and feline diseases.
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet.
• Execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products.
• Promote a culture of safety in the clinic and reinforce our brand promise with pet parents, partners, and team members.
• Provide customer service to pet parents by answering questions and assisting them through the clinic process.
• Achieve goals as set by the manager including dollars per pet, pets per clinic, preferred product, and microchips sold.
• Scan pets for microchips.
• Prepare canine and feline vaccines.
• Establish and maintain effective relationships with pet parents and partners.
• Other duties as assigned.

Requirements

• Must be 18 years of age or older.
• Valid driver's license.
• Reliable transportation to and from work.
• Present professional appearance and positive conduct.
• Punctuality and dependability highly valued.
• Ability to drive a company vehicle for long hours and in various terrain and weather conditions.
• High School Diploma or equivalent required.

Nice-to-haves

• Previous customer service sales experience.
• Navigate computer software (iPad, Bluetooth devices, and more).
• Strong organizational, problem-solving, and analytical skills.
• Ability to work within a team to meet team goals and objectives.
• Comfort level in approaching host location's customers to educate about our clinics.
• Ability to adapt to changing priorities.