Veterinary Customer Service Associate

VCA Animal Hospitals - Pen Argyl, PA

Full-time - Entry Level

Pen Argyl, PA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Client Service Representative (CSR) at VCA Animal Hospitals plays a crucial role in delivering exceptional service to pet owners while ensuring the smooth operation of the hospital. This position is responsible for setting the tone of the practice, building trust with clients, and managing various customer service functions to support the health and well-being of pets.

Responsibilities

• Greeting visitors and answering telephones.
• Guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports, and correspondence.
• Maintaining the hospital, including removal of animal waste and ensuring cleanliness inside and outside.

Requirements

• Experience in customer service roles, preferably in a veterinary or healthcare setting.
• Strong communication and interpersonal skills to interact effectively with clients and their pets.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Basic knowledge of animal care and husbandry.

Nice-to-haves

• Familiarity with veterinary terminology and procedures.
• Experience with appointment scheduling software or similar tools.

Benefits

• Competitive compensation package.
• Comprehensive benefits including medical, dental, and vision insurance.
• Paid vacation and sick days.
• 401(k) retirement plan.
• Generous employee pet discounts.