Veterinary Customer Service

$45,760 - $58,240/Yr

VCA Animal Hospitals - Wichita Falls, TX

Full-time - Entry Level

Wichita Falls, TX

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Client Service Representative (CSR) at VCA Animal Hospitals plays a crucial role in delivering exceptional service to pet owners while ensuring the smooth operation of the hospital. This position is responsible for managing customer interactions, scheduling appointments, and maintaining a welcoming environment for clients and their pets. The CSR is the first point of contact and is essential in building trust and confidence with clients, aligning with VCA's mission to prioritize pet health and excellent service.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Answering telephones and managing customer service functions.
• Scheduling and confirming appointments for clients.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports, and correspondence.
• Ensuring hospital maintenance, including removal of animal waste and keeping the facility neat and clean.

Requirements

• Experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Basic knowledge of animal care and husbandry.

Nice-to-haves

• Previous experience in a veterinary or animal care setting.
• Familiarity with veterinary medical terminology.

Benefits

• Medical/Dental/Vision insurance
• 401(k) retirement plan
• Pet care discounts
• Paid vacation
• Paid holidays
• Paid sick days
• Health and well-being programs