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Veterinary Receptionist
May Ave Animal Hospital - Oklahoma City, OK
posted 2 months ago
About the position
May Ave Animal Hospital is seeking a motivated Receptionist to join their team, responsible for managing the front desk and providing excellent customer service to clients and their pets. The role involves a variety of administrative and clerical tasks, ensuring a welcoming environment for guests and efficient office operations. The Receptionist will be the first point of contact for the hospital, coordinating front-desk activities and supporting the overall functioning of the practice.
Responsibilities
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and exam room
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk
- Assist in invoicing, payment processing and medication dispensing
- Update calendars and schedule
- Keep updated records of communications with clients and patient medical records
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Stocking Supplies
Requirements
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Ability to use Practice Management Software with Scheduler
- Proficiency in use of email for appointment requests and correspondence
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Nice-to-haves
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Benefits
- Health insurance
- Paid time off
- Employee discount
