National Veterinary Associates - Bartlett, TN
posted 16 days ago
About the position
The position involves providing excellent and expeditious client experience in a veterinary setting. Responsibilities include greeting clients, responding to their questions, processing incoming and outgoing pets, and handling payments. The role also requires answering phone calls, which may involve screening for service needs and scheduling appointments. Additionally, the position entails handling incoming and outgoing mail and e-mail, monitoring the cleanliness of the client waiting area, and documenting and maintaining client information and service data within business operations software. Complex matters are to be escalated to senior staff. A minimum of 6 months of job-related experience is required.
Responsibilities
- Greet clients and respond to their questions
- Process incoming and outgoing pets
- Handle payments
- Answer phone calls and screen for service needs
- Schedule appointments
- Handle incoming and outgoing mail and e-mail
- Monitor client waiting area for cleanliness
- Document and maintain client information and service data
- Escalate complex matters to senior staff
Requirements
- Minimum of 6 months job-related experience required
Nice-to-haves
- Veterinary Customer Service experience preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k with employer match
- Paid time off including sick time
- Paid sick and safe leave for eligible employees in Colorado
- Public health emergency leave for eligible employees in Colorado
