Vice President - Claims, Disputes & Fraud Operations Product Analytics

JPMorgan Chase

Full-time - Senior

Credit Intermediation and Related Activities

About the position

The Vice President of Claims, Disputes & Fraud Operations Product Analytics will lead the analytics initiatives within the CDFO Product team. This role involves collaboration with various partners including Finance, Customer Experience, UX/UI Design, Software Engineering, and Product Owners to drive data-driven decision-making and enhance product development. The VP will be responsible for building business cases, conducting performance analysis, and generating insights to support the product's objectives.

Responsibilities

• Drive the analytics book of work for the Claims, Disputes, and Fraud Operations Product.
• Collaborate with cross-functional teams to support product development.
• Build and update business cases, including analysis scoping and hypothesis development.
• Gather and validate data from multiple sources for analytics and modeling.
• Develop business cases and estimate potential impacts on measurement plans.
• Scope, implement, and track new features and enhancements to the disputes journey.
• Identify customer interactions across various channels to understand customer journeys and friction points.
• Utilize analytical and statistical applications to analyze complex data sets.
• Aid in presentations summarizing insights and conclusions for executives.

Requirements

• 8 years of relevant experience in hands-on data analysis.
• Technical expertise in data models, data analysis, and segmentation techniques.
• Experience with Business Intelligence tools such as Alteryx and Tableau.
• Self-sufficiency in querying and extracting data from Enterprise databases (Snowflake, GOS, AWS).
• Strong analytical skills with attention to detail and accuracy.
• Bachelor's degree required; advanced degree preferred in Math, Statistics, Economics, or similar disciplines.
• 8 years of experience in building statistical/machine learning models from multiple data sources.
• Ability to operate self-directed with a strong initiative to deliver results.
• Strong organizational skills and ability to work under time constraints in a regulated industry.

Nice-to-haves

• Operational knowledge of Fraud Customer Protection Services.
• Experience with financial business cases.
• Experience in analytics within consumer or retail banking.