Vice President, Conversational AI - Platform AI & Experience Engineering

$274,100 - $465,900/Yr

ServiceNow - Santa Clara, CA

Full-time - Executive

Santa Clara, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Vice President of Conversational AI is responsible for leading the vision, architecture, and execution of Conversational AI initiatives at ServiceNow. This role involves overseeing a team of engineers and collaborating with Product Managers, UX Designers, and Quality Engineering to deliver innovative AI solutions that enhance customer experiences and drive business outcomes.

Responsibilities

• Lead the delivery of AI capabilities and solutions on the Conversational Platform.
• Drive the end-to-end lifecycle of AI products, from ideation through launch, ensuring the development of high-impact and scalable AI solutions.
• Establish right architectural patterns to build scalable frameworks for enterprise customers.
• Build and mentor a high-performing AI team fostering a culture of excellence, innovation, and collaboration.
• Drive the development and deployment of AI features.
• Ensure the quality, reliability, scalability, and security of the AI solutions.
• Monitor and evaluate the performance and impact of the AI solutions and identify and implement opportunities for improvement and optimization.
• Act as a thought leader for AI Initiatives on the Conversational Platform.
• Provide executive leadership to support customers in leveraging GenAI features to achieve their business goals.

Requirements

• 15+ years of relevant experience with a Bachelor's degree, or 12+ years with a Master's or PhD or equivalent work experience.
• Proven track record of delivering and commercializing AI products, from development to market.
• Extensive background in science and engineering with deep expertise in AI/ML technologies.
• Hands-on technical skills and practical experience to drive AI projects effectively.
• Experience leading high-performing engineering and machine learning teams.

Nice-to-haves

• Willingness to apply even if not meeting every qualification, valuing inclusivity and diverse backgrounds.

Benefits

• Base pay of $274,100 - $465,900, plus equity (when applicable) and variable/incentive compensation.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.