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Vice President, Customer Enablement North America (Hybrid Shelton, CT)
PerkinElmer - Shelton, CT
posted 2 months ago
About the position
The Vice President of Customer Enablement for North America at PerkinElmer is a strategic leadership role responsible for overseeing a ~$150M P&L, focusing on the Field Services and Consumables businesses. This position aims to drive profitable growth, enhance operational productivity, and ensure exceptional customer satisfaction through effective leadership and strategic decision-making. The role requires collaboration with various teams to implement improvements and deliver above-market growth while maintaining a customer-centric approach.
Responsibilities
- Lead the development of a comprehensive strategy for rapid growth in the Field Services & Consumables business line in North America.
- Oversee the improvement of service capabilities and implement operational improvement initiatives to maximize engineer productivity.
- Direct the creation of annual budgets to achieve above-market growth and identify market opportunities.
- Demonstrate deep insight into business dynamics and market trends, motivating teams to achieve collective goals.
- Lead the Service and Consumables sales teams to improve performance and processes, enhancing skills in strategic planning and customer engagement.
- Collaborate with the North America product sales leader to build a customer-centric culture and integrate customer feedback into strategies.
- Work with global teams to integrate processes, standards, and analytics into regional operations.
Requirements
- Bachelor's degree in business or science; post-graduate study preferred.
- 10+ years of experience in life sciences, analytical instruments, or medical devices within a capital equipment, service, and consumables intensive business.
- Proven track record of profitable sales and market growth as a P&L leader, service leader, or sales team leader.
Nice-to-haves
- Strong business acumen and experience in the analytical instruments industry.
- Advanced problem-solving skills and ability to address operational challenges.
- Experience in developing customer engagement strategies and improving customer satisfaction.
- Ability to communicate business priorities and set clear targets for the team.
Benefits
- Competitive salary range of $186,000 to $275,000 based on qualifications and experience.
- Commitment to diversity and equal opportunity in the workplace.
