Vice President, Enterprise Account Management

$100,000 - $125,000/Yr

iQmetrix - Denver, CO

Full-time - Executive

Hybrid - Denver, CO

Professional, Scientific, and Technical Services

About the position

As the Vice President of Enterprise Account Management, you will lead a team to drive revenue growth, client retention, and customer success within North America's telecom sector by redefining how we engage with longstanding enterprise clients and introducing innovative, value-driven approaches to client experience. With many clients already in place, this role will focus on elevating their engagement by developing strategies that prioritize collaborative, solution-based partnerships.

Responsibilities

• Develop and execute a strategic account management plan to drive client satisfaction, maximize revenue opportunities, and ensure the long-term retention of key telecom enterprise clients.
• Achieve growth targets by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts, ensuring alignment with overall revenue objectives.
• Establish and nurture strong relationships with executive-level stakeholders across telecom clients. Act as a trusted advisor to address strategic goals and position our solutions as critical enablers.
• Recruit, mentor, and lead a team of high-performing Account Managers, fostering a collaborative and results-oriented culture that is aligned with company goals.
• Work closely with cross functional team such as Product, Sales, and Marketing to ensure a unified approach to client needs, challenges, and future growth opportunities.
• Stay up to date on industry trends, competitor activities, and regulatory developments affecting telecom clients. Provide insights and feedback to influence product development and market positioning.
• Develop accurate revenue forecasts, track performance against targets, and report on key metrics to the executive team, leveraging data to make informed decisions.
• Lead complex contract negotiations, ensuring mutual value, favorable terms, and timely renewals.

Requirements

• 12+ years in enterprise account management, sales, or customer success in B2B SaaS with at least 5 years serving the North American Telecom industry.
• Proven track record of leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
• Deep understanding of the North American telecom market, industry trends, regulatory landscape, and the unique challenges faced by telecom clients.
• Demonstrated ability to build and maintain strong executive-level relationships, particularly with telecom providers and carriers.
• Strong ability to analyze data, derive insights, and make data-driven decisions. Proficiency in forecasting, financial reporting, and using CRM tools.
• Excellent verbal and written communication skills, with the ability to influence stakeholders, negotiate contracts, and present to executive audiences.
• Degree in Business, Communications, or a related field.

Benefits

• Competitive starting salary.
• Comprehensive benefits package covering medical, vision, and dental premiums for you and your entire family.
• Flexible hybrid working environment and trusted vacation and sick program.
• RRSP/401K and Share Ownership plans with a match program.
• Maternity, adoption, and paternity leave salary top ups and ten 'New Baby Days' for all parents welcoming a new child.
• Annual 'Cultural Day' off to celebrate a day of religious or cultural significance.
• Up to 6 days of paid time off annually for volunteering or personal learning.
• Seven-week sabbatical after every seven years of employment.