Vice President, Enterprise Account Management

Iqmetrix - Charlotte, NC

Full-time - Senior

Hybrid - Charlotte, NC

Professional, Scientific, and Technical Services

About the position

The Vice President of Enterprise Account Management at iQmetrix will lead a team focused on driving revenue growth, client retention, and customer success within the North American telecom sector. This role emphasizes redefining client engagement and developing innovative, value-driven approaches to enhance the client experience. The position requires deep telecom expertise and a proven track record in transforming client relationships, with a focus on building long-term partnerships and collaborative solutions.

Responsibilities

• Develop and execute a strategic account management plan to drive client satisfaction, maximize revenue opportunities, and ensure long-term retention of key telecom enterprise clients.
• Achieve growth targets by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts, ensuring alignment with overall revenue objectives.
• Establish and nurture strong relationships with executive-level stakeholders across telecom clients.
• Act as a trusted advisor to address strategic goals and position our solutions as critical enablers.
• Recruit, mentor, and lead a team of high-performing Account Managers, fostering a collaborative and results-oriented culture that is aligned with company goals.
• Work closely with cross-functional teams such as Product, Sales, and Marketing to ensure a unified approach to client needs, challenges, and future growth opportunities.
• Stay up to date on industry trends, competitor activities, and regulatory developments affecting telecom clients.
• Provide insights and feedback to influence product development and market positioning.
• Develop accurate revenue forecasts, track performance against targets, and report on key metrics to the executive team, leveraging data to make informed decisions.
• Lead complex contract negotiations, ensuring mutual value, favorable terms, and timely renewals.

Requirements

• 12+ years in enterprise account management, sales, or customer success in B2B SaaS with at least 5 years serving the North American Telecom industry.
• Proven track record of leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
• Deep understanding of the North American telecom market, industry trends, regulatory landscape, and the unique challenges faced by telecom clients.
• Demonstrated ability to build and maintain strong executive-level relationships, particularly with telecom providers and carriers.
• Strong ability to analyze data, derive insights, and make data-driven decisions.
• Proficiency in forecasting, financial reporting, and using CRM tools.
• Excellent verbal and written communication skills, with the ability to influence stakeholders, negotiate contracts, and present to executive audiences.
• Degree in Business, Communications, or a related field.

Benefits

• Competitive starting salary
• Comprehensive benefits package covering medical, vision, and dental premiums for employees and their families
• Flexible hybrid working environment
• RRSP/401K and Share Ownership plans with a matching program
• Maternity, adoption, and paternity leave salary top-ups
• Ten "New Baby Days" for parents welcoming a new child
• Annual "Cultural Day" off for religious or cultural significance
• Up to 6 days of paid time off annually for volunteering or personal learning
• Seven-week sabbatical after every seven years of employment