VICE PRESIDENT, ENTERPRISE PROJECT MANAGEMENT OFFICE

Servpro Industries - Dixon Springs, IL

Full-time - Senior

Dixon Springs, IL

1,001-5,000 employees

Construction of Buildings

About the position

The Vice President of Enterprise Program Management Office (ePMO) is a key leadership role reporting directly to the Chief Technology Officer. This position is responsible for overseeing a portfolio of commercial, productivity, process improvement, and systems implementation initiatives aimed at enhancing growth, profitability, customer experience, and staff development. The role involves building relationships with key stakeholders to ensure alignment with the company's strategic objectives and improving franchisee satisfaction across a large network of corporate users and franchises.

Responsibilities

• Collaborate with the executive leadership team to select, launch, and implement transformation projects.
• Conduct annual reviews of the SERVPRO strategic plan with executive leadership and the board of directors.
• Maintain global awareness of the enterprise project portfolio and strategic plan.
• Apply Lean principles to innovate improvements to current processes.
• Structure multiple enterprise initiatives into a cohesive and prioritized portfolio.
• Manage the intake of new initiatives in alignment with the Strategic and Annual Operating Plan.
• Establish operational KPIs and financial targets for initiatives in collaboration with the CFO and CTO.
• Identify and manage interdependencies among initiatives.
• Use technology to improve communication and accountability across the organization.
• Define and deploy problem-solving, process improvement, and project management principles to enhance operational discipline.
• Partner with IT PMO to deploy projects via a disciplined methodology.
• Recruit and manage project leaders for strategic initiatives.
• Facilitate connectivity between internal processes and customer needs.
• Model SERVPRO's core values and leadership behaviors to encourage engagement and process discipline.
• Communicate goals and objectives of transformation activities and measure results.
• Integrate change management activities into project plans.
• Promote continuous improvement and build capability across the organization.
• Develop and maintain partnerships with internal and external stakeholders.

Requirements

• Bachelor's Degree or equivalent; MBA preferred.
• 8-15 years of experience in program management, project management, and/or consulting leadership roles.
• Deep expertise in Lean principles, methods, and tools.
• Extensive experience leading large-scale change initiatives across the full lifecycle.
• Highly organized with a track record in a program management office environment.
• Exceptional strategic planning, influencing, and communication skills.
• Strong initiative and problem-solving abilities.
• High change agility with strong change management and stakeholder management skills.
• Proven ability to develop influential relationships at multiple levels within an organization.
• Committed lifelong learner with a passion for sharing knowledge.

Benefits

• Excellent health benefits plan including medical, vision, and dental options.
• 401(k) with company match.
• Company profit sharing plan.
• Generous paid time-off and paid holidays.
• Paid parental leave.
• Company-paid mental health benefit through Headspace.
• Two free on-site fitness rooms.
• Employee Assistance Program.
• Employee Resource Groups.
• Personal and professional development program.