Vice President / General Manager, Commercial & Industrial Field Operations

$250,000 - $250,000/Yr

Coolsys

Full-time - Senior

11-50 employees

Specialty Trade Contractors

About the position

The Vice President / General Manager of Commercial & Industrial Field Operations is responsible for leading operations to uphold profitability and align with the company's strategic goals. This role involves developing sustainable and scalable operational strategies, managing P&L, and driving process improvements to exceed customer expectations. The position requires collaboration with leadership teams, continuous assessment of operational performance, and fostering a culture of innovation and accountability.

Responsibilities

• Develop clear, concise, and outcome-driven plans that align operations to the company's goals and objectives.
• Establish and monitor KPIs for service delivery.
• Collaborate with leadership teams to ensure cross-functional integration and alignment of business goals and strategy.
• Regularly analyze and report on operational performance, making data-driven recommendations for improvement.
• Continuously assess and improve operational processes to drive productivity and reduce costs.
• Allocate resources to maintain high-quality operations while ensuring budget compliance and project profitability.
• Lead continuous improvement initiatives to drive operational excellence.
• Implement quality control measures to ensure customer satisfaction and compliance.
• Identify and implement technology solutions to enhance operational efficiency.
• Champion internal and external feedback loops that drive continuous improvement to understand customer needs and exceed their expectations.
• Encourage a culture of innovation, accountability, and adaptability, leading teams through transitions while upholding the organization's values.
• Guide, direct, and evaluate the work of management and executive team members.

Requirements

• Bachelor's or Master's degree in Business Administration, Operations, or a related field from an accredited university.
• Project Management Certification.
• 10+ years of operations management experience in a large and decentralized service-based business focused on process improvement, optimization, and change management.
• P&L management experience.
• Hands-on project budget experience.
• Expert analytical, problem-solving, and project management skills with the ability to interpret and leverage data for decision-making.
• Demonstrated ability to lead, inspire, and motivate others to achieve a common goal.
• Excellent communication, coaching, organizational, and interpersonal skills.
• Proficiency in commonly used and specialized software.
• Ability to influence stakeholders across the business and at all levels.
• Demonstrated experience setting, monitoring, and meeting quarterly and annual goals.
• Excellent interpersonal and public speaking skills.

Benefits

• Competitive pay from $210-250K plus bonus
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and more
• Pet Insurance
• Legal Plan, and ID Theft Protection