Vice President - Manager, Citi Travel Product and Digital Experience

$125,760 - $188,640/Yr

Citigroup - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

Credit Intermediation and Related Activities

About the position

The role focuses on leading product strategy innovation and development for Citi Travel, enhancing the overall travel program and managing the digital journey to deliver a top-tier digital experience for customers. It involves overseeing the product lifecycle, from concept to launch, and driving growth in customer engagement and transactions.

Responsibilities

• Design and deliver a seamless and rewarding customer experience for Citi Travel clients.
• Identify innovations and lead test and learn experiments to create platform products that increase customer value.
• Define and measure the KPIs for a platform product.
• Make trade-off decisions on multiple platform verticals in a product.
• Develop business and platform requirements.
• Evaluate the potential to leverage and implement the travel ecosystem with other strategic partners.
• Evolve the Citi Travel product roadmap to exceed customer expectations, build new revenue streams, increase market share, and obtain competitive positioning.
• Oversee the end-to-end product lifecycle, ensuring timely delivery and high-quality execution.
• Drive year-over-year growth, including increasing customer transactions, visits, and overall engagement.
• Manage external partners and ongoing relationships related to Citi Travel.

Requirements

• Bachelor's degree required; advanced degree a plus.
• Strong verbal and written communication skills, including presentation skills.
• Project management and governance experience with the ability to develop project plans and drive diverse stakeholders to achieve milestones.
• Superior organizational skills with the ability to manage multiple concurrent priorities.
• Strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with the ability to deepen relationships and influence diverse stakeholders.
• Detail-oriented with the ability to identify opportunities within existing processes.
• Deep functional knowledge of Credit Card Rewards is a plus.
• Pragmatic problem-solver and forward thinker.

Nice-to-haves

• Experience in the travel industry.
• Knowledge of digital product management.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays