Vice President of Business Operations - Resort & Club

Hilton - Orlando, FL

Full-time - Senior

Orlando, FL

Accommodation

About the position

The Vice President of Business Operations for Resort & Club at Hilton Grand Vacations is a senior leadership role responsible for overseeing various operational aspects to enhance profitability and ensure financial sustainability. This position involves championing the HGV brand, fostering a culture of innovation, and leading teams towards achieving business goals while maintaining high levels of customer satisfaction and employee engagement.

Responsibilities

• Champion and communicate HGV brand standards across the enterprise.
• Implement feedback mechanisms with owners, guests, and team members regarding brand promise and standards.
• Create and foster a culture of innovation and execution within the organization.
• Maintain high engagement with all team members and departments, promoting an open-door policy.
• Ensure all teams are aligned towards common goals related to brand, culture, and performance.
• Lead the financial development of business strategy and provide clarity on business KPIs and financial performance.
• Support leadership in growing revenue, efficiency, and customer satisfaction.
• Hire and retain top industry talent to drive performance and competitive advantage.
• Oversee leadership and team member development, including succession planning.

Requirements

• A minimum of 10 years of experience in the vacation ownership industry in Finance.
• At least 5 years of experience leading and managing a team of direct reports (Manager level and above).
• Strong verbal and written communication skills.
• Knowledge of accounting and finance procedures.
• Ability to collaborate with various departments including Sales & Marketing, Operations, and Resort Operations/Hotel GMs.

Benefits

• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Retirement plan