Vice President of Channel Operations

$160,000 - $185,000/Yr

Advanced Construction Technologies - Joplin, MO

Full-time - Executive

Remote - Joplin, MO

Nursing and Residential Care Facilities

About the position

The Vice President of Channel Operations at ACT is a pivotal role responsible for overseeing and enhancing the performance and strategic direction of a vast network of over 5,000 test centers. This position is crucial for achieving organizational goals, ensuring exceptional service delivery, operational efficiency, and innovative customer experiences. The role requires deep expertise in standardized test administration and a visionary approach to expanding test center operations, with a strong emphasis on equitable access and accommodations.

Responsibilities

• Develop and implement a test center network strategy aligned with company goals, prioritizing resource allocation for operational efficiency and long-term growth.
• Lead efforts to optimize test center quality, cost-efficiency, and scalability, using data insights to improve service delivery.
• Identify and integrate emerging technologies to enhance operational processes and expand testing reach.
• Oversee a team to monitor, analyze, and report on test center performance, identifying trends and opportunities for improvement.
• Provide senior leadership with performance reports, strategic recommendations, and insights into network health and performance metrics.
• Develop and enforce training programs and compliance policies to ensure test coordinators and proctors meet high standards, with a focus on diverse candidate needs.
• Ensure specialized test centers are equipped to provide equitable access for all candidates, including those requiring accommodations.
• Manage the operational budget, optimize resource allocation, and drive cost efficiencies in line with corporate financial goals.
• Lead efforts during critical test events, ensuring readiness and guiding teams through high-impact situations.
• Lead, mentor, and develop a team of senior managers and directors, fostering a culture of collaboration, performance excellence, and continuous improvement.

Requirements

• 10+ years in operations and strategic management, with 5+ years leading large-scale testing, educational assessment, or channel operations.
• Proven experience managing and scaling remote test centers within regulated environments.
• Expertise in vendor and partnership management, including negotiation and contract oversight.
• Strong background in project/program management, driving complex, cross-functional initiatives.
• Executive leadership experience, aligning and executing strategies with organizational goals.
• Excellent at prioritizing, managing time, and meeting critical deadlines and service-level agreements.
• Adaptable to fast-paced change, with a focus on continuous improvement.
• Strong analytical skills, using data insights to drive decisions and strategies.
• Customer-focused, with a commitment to improving candidate and client experiences.
• Creative problem-solver with a focus on innovation and diverse perspectives.

Nice-to-haves

• Master's degree preferred in Communications, business, business operations management, or related field.
• Extensive experience in the education or certification industry, ideally within a multinational organization.
• Digital and remote testing delivery experience, with knowledge of the unique operational challenges and best practices in this field.
• Expertise in Agile methodologies and experience with AI technology integration to enhance operational and decision-making processes.

Benefits

• Company paid life insurance
• Medical, dental, vision insurance
• Flexible spending accounts
• 401(k) with company contributions
• Paid holidays
• Paid time off