Vice President of Employee Benefit Operations (Remote)

$175,000 - $200,000/Yr

Patriot Growth Insurance Services - Fort Washington, PA

Full-time - Executive

Remote - Fort Washington, PA

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

The Vice President of Employee Benefits (EB) Operations is a newly created and key leadership role at Patriot Growth Insurance Services, a growth-focused national insurance services firm. This position will partner with the Patriot Leadership Team and Regional Presidents to support and execute the strategic direction of the group benefits and individual health business lines, including the Affordable Care Act (ACA) and Medicare. The role is critical in ensuring the seamless delivery of benefits services to clients and the successful integration of new agencies during mergers and acquisitions (M&A). This fully remote position requires travel for 2-3 trips per month to partner agency offices and the corporate office. In this role, the Vice President will develop and implement operational strategies for both group benefits and individual health that align with the company's objectives and regulatory requirements. They will lead the operational due diligence process for EB agencies during M&A activities, assessing risks and opportunities to inform decision-making and evaluating operational capabilities, financial health, and cultural fit. The Vice President will also support the integration of EB agencies post-M&A, ensuring a smooth transition and alignment with the company's standards and practices, with a focus on a positive integration experience for the agency. Collaboration is key in this role, as the Vice President will work closely with other leadership team members to support organic growth and maintain and improve margins through innovation and operational effectiveness. They will also collaborate with cross-functional leadership teams to optimize benefits operations and deliver exceptional service to agencies. The Vice President will drive innovation in benefits administration and delivery through technology and process improvements, maintaining a deep understanding of the EB market, ACA coverage, and Medicare to guide strategic planning and decisions. Additionally, they will establish and monitor key performance indicators (KPIs) to measure the effectiveness of EB operations and identify areas for enhancement.

Responsibilities

• Develop and implement operational strategies for group benefits and individual health that align with company objectives and regulatory requirements.
• Lead the operational due diligence process for EB agencies during M&A activities, assessing risks and opportunities.
• Support the integration of EB agencies post-M&A, ensuring a smooth transition and alignment with company standards.
• Collaborate with leadership team members to support organic growth and improve margins through innovation and operational effectiveness.
• Optimize benefits operations and deliver exceptional service to agencies in collaboration with cross-functional leadership teams.
• Maximize carrier relationships and revenue while supporting client interests in partnership with the VP of Carrier & Wholesale relationships.
• Drive innovation in benefits administration and delivery through technology and process improvements.
• Maintain a deep understanding of the EB market, ACA coverage, and Medicare to guide strategic planning and operational excellence.
• Foster a culture of continuous improvement, customer priority, and operational agility within the EB operations team.
• Engage with internal and external stakeholders to build strong relationships and advocate for the company's interests.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of EB operations.

Requirements

• Bachelor of Science degree in business administration, Insurance, Healthcare Management, or related field.
• An advanced degree (Masters, Graduate) is preferred.
• Minimum 5 years of proven experience in leading employee benefits (EB) operations within a national insurance brokerage or similar environment.
• Strong knowledge of group benefits, ACA coverage, Medicare, and the regulatory landscape affecting these areas.
• Demonstrated success in managing M&A operational diligence and agency integrations.
• Strong financial acumen and understanding of key drivers of an agency's profit and loss statements.
• Proficient with Microsoft Office Suite tools.
• Excellent leadership, collaboration, financial/operational analysis skills.
• Strong interpersonal and communication skills (both oral and written).
• Strategic thinker with the ability to translate complex concepts into actionable plans.
• Ability to travel 2-3 times per month.

Nice-to-haves

• Knowledge of carrier and 'upline' hierarchy in both individual health and individual life preferred.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Medical, Dental and Vision Benefits
• Flexible Spending Account (FSA), Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO