Vice President of Gaming Operations

Caesars Entertainment - Baltimore, MD

Full-time - Senior

Baltimore, MD

5,001-10,000 employees

Accommodation

About the position

The Vice President of Gaming Operations oversees the Table Games, Poker, and Slot Operations departments at Horseshoe Baltimore. This leadership role is responsible for ensuring compliance with gaming laws, managing departmental budgets, and enhancing guest experiences. The position requires strong leadership skills to supervise managers and staff, develop operational strategies, and maintain high standards of service and regulatory compliance.

Responsibilities

• Lead the Table Games, Poker, and Slots operations.
• Maintain knowledge of local gaming laws and regulations.
• Manage overall department budgets and profit and loss statements.
• Provide outstanding service to guests and handle customer concerns.
• Investigate variances and take appropriate actions as necessary.
• Ensure regulatory compliance and monitor internal control environment.
• Establish procedures for adherence to state regulations and internal controls.
• Partner with ESS Gaming leadership to execute market strategies.
• Schedule staff according to business volumes and apply Lean principles for improvement.
• Provide leadership and develop strong relationships with department managers.
• Supervise staff performance related to gaming procedures and compliance.
• Assist with shift scheduling, training, and performance appraisals.
• Act as Slot Compliance Officer and enforce operating procedures.
• Review and approve jackpots of $10,000 or more before payout.
• Implement new programs to improve slot operations.
• Enforce safety rules and ensure the welfare of casino guests.
• Manage the opening/closing of shifts and accountability of equipment.
• Establish business objectives and promote company values.
• Create a positive environment for talent exchange and skill enhancement.
• Set performance expectations and provide coaching for direct reports.
• Prepare direct reports for career advancement through development plans.
• Foster teamwork, employee morale, and open communication.
• Act as a change agent to improve department operations and employee experience.

Requirements

• Bachelor's Degree or equivalent experience required.
• Minimum of five years table games experience with supervisory/management experience.
• Strong organizational and analytical skills.
• Computer literacy and ability to handle complex issues.
• Excellent verbal and written communication skills.
• Ability to deal effectively with employees at all levels.
• Professional appearance and adherence to company policies.

Nice-to-haves

• Experience in a casino environment.
• Knowledge of Lean principles and practices.
• Ability to build rapport with premium players.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Employee discounts on services and products.