Vice President of Gaming Operations

$140,000 - $160,000/Yr

Caesars Entertainment - Baltimore, MD

Full-time - Senior

Baltimore, MD

Accommodation

About the position

The Vice President of Gaming Operations oversees the Table Games, Poker, and Slot Operations departments at Horseshoe Baltimore. This leadership role is responsible for ensuring compliance with gaming laws, managing departmental budgets, and enhancing guest experiences. The position requires strong leadership skills to supervise various managers and ensure operational excellence in gaming services.

Responsibilities

• Lead the Table Games, Poker, and Slots operations.
• Maintain knowledge of local gaming laws and regulations.
• Manage overall department budgets and profit and loss statements.
• Provide outstanding service to guests and handle customer concerns.
• Investigate variances and take appropriate actions as necessary.
• Ensure compliance with all policies and procedures.
• Establish procedures to uphold adherence to state regulations.
• Partner with ESS Gaming leadership to execute market strategies.
• Schedule staff properly according to business volumes.
• Apply Lean principles to improve quality and customer service.
• Develop strong relationships with department managers for consistent direction.
• Supervise staff performance regarding gaming procedures and compliance.
• Assist shift managers with scheduling, training, and performance appraisals.
• Act as Slot Compliance Officer and enforce operating procedures.
• Review and approve jackpots of $10,000 or more before payouts.
• Implement new programs to improve slot operations.
• Enforce safety rules and regulations for all employees and guests.
• Manage the opening and closing of shifts, including equipment accountability.
• Establish business objectives and promote company values.
• Create a positive environment for talent exchange and skill enhancement.
• Set performance expectations and provide coaching for direct reports.
• Prepare direct reports for career advancement through development plans.
• Foster teamwork, employee morale, and open communication.
• Act as a change agent to streamline department operations.

Requirements

• Bachelor's Degree or equivalent experience required.
• 3-5 years of relevant training/experience required.
• Minimum of five years of table games experience with supervisory/management experience.
• Strong organizational and analytical skills.
• Computer literacy and ability to handle complex issues.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.

Nice-to-haves

• Experience in a casino environment.
• Knowledge of Lean management principles.
• Ability to build rapport with premium players.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.