Vice President of Gaming Operations

Caesars Entertainment - Baltimore, MD

Full-time - Senior

Baltimore, MD

Accommodation

About the position

The Vice President of Gaming Operations at Caesars Entertainment is responsible for overseeing the Table Games, Poker, and Slot Operations departments at Horseshoe Baltimore. This senior-level position involves managing departmental budgets, ensuring regulatory compliance, and providing exceptional guest service. The role requires strong leadership skills to supervise various managers and directors, develop staff, and implement strategies to enhance gaming operations.

Responsibilities

• Lead the Table Games, Poker, and Slots operations.
• Maintain knowledge of local gaming laws and regulations.
• Manage overall department budgets and profit and loss statements.
• Provide outstanding service to guests and handle customer concerns.
• Investigate variances and take appropriate actions as necessary.
• Ensure compliance with all policies and procedures.
• Establish procedures for adherence to state regulations and internal controls.
• Partner with ESS Gaming leadership to execute market strategies.
• Schedule staff according to business volumes.
• Apply Lean principles to improve quality and customer service.
• Develop strong relationships with department managers for consistent direction.
• Supervise staff performance regarding gaming procedures and compliance.
• Assist shift managers with scheduling, training, and performance appraisals.
• Act as Slot Compliance Officer and enforce operating procedures.
• Review and approve jackpots of $10,000 or more before payout.
• Implement new programs to improve slot operations.
• Enforce safety rules and ensure guest welfare.
• Manage the opening and closing of shifts, including equipment accountability.
• Establish business objectives and promote company values.
• Create a positive environment for talent exchange and skill enhancement.
• Set performance expectations and provide coaching for direct reports.
• Prepare direct reports for career advancement through development plans.
• Foster teamwork, employee morale, and open communication.
• Act as a change agent to improve department operations.

Requirements

• Bachelor's Degree or equivalent experience required.
• Minimum of five years of table games experience with supervisory/management experience.
• Strong organizational and analytical skills.
• Computer literacy and ability to handle complex issues.
• Excellent verbal and written communication skills.
• Ability to deal effectively with employees at all levels.

Nice-to-haves

• Experience in a senior leadership role within gaming operations.
• Knowledge of Lean principles and techniques.
• Proven track record of improving employee experience and engagement.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities.