Vice President of HOA Operations

$110,000 - $110,000/Yr

FirstService Residential - Scottsdale, AZ

Full-time - Senior

Scottsdale, AZ

10,001+ employees

Real Estate

About the position

The Vice President of HOA Operations will lead and mentor a dedicated team, focusing on client and associate satisfaction. This role emphasizes team development, relationship-building with clients, and delivering exceptional service to drive success for both clients and the team.

Responsibilities

• Provide guidance, support, and mentorship to team members, fostering their professional growth and development within the organization
• Collaborate with boards and internal finance team to develop and manage budgets, review financial reports, approve expenditures, and make financial decisions in the best interest of the community
• Oversee and manage the regional financial operations, ensuring effective financial planning, budgeting, and execution to achieve set targets and goals
• Assist the HOA board in setting goals, developing strategies, and making informed decisions
• Identify and mitigate potential risks to the company and the community
• Assist with long-term planning, such as reserve fund allocation, capital improvement projects, and community development strategies
• Stay informed about changes in local, state, or federal laws that may impact HOA operations and advise the board accordingly
• Recruit, hire, and train team members, ensuring the acquisition of relevant skill sets and qualities to support the business operations
• Develop and implement a comprehensive succession plan to ensure continuity and stability within leadership and key operational roles
• Foster a collaborative relationship with the Market President and other colleagues within the industry to exchange insights and best practices that can benefit operations
• Attend board meetings, committee meetings, and other relevant meetings and gatherings to actively participate in decision-making processes and provide valuable input
• Participate in business development activities including attendance at local trade shows, industry events, and opportunities with vendors that allow for networking and solicitation of new business
• Support sales efforts to gain new business including supporting and/or delivering sales presentations to potential clients
• Perform other duties as assigned

Requirements

• 10+ years of successful management and supervisory experience
• A college degree preferred or equivalent experience in Management
• CMCA (Certified Manager of Community Associations) or PCAM (Professional Community Association Manager) designation preferred
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Effective verbal and written communication skills
• Demonstrates sound decision-making and critical thinking
• Skilled in training and mentoring individuals to enhance their knowledge and capabilities

Nice-to-haves

• Experience in property management
• Strong networking skills
• Knowledge of HOA regulations and compliance

Benefits

• 11 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match