Vice President of Human Resources - BPO Operations (Global Sites)

Sodexo - Rockville, MD

Full-time - Senior

Rockville, MD

Food Services and Drinking Places

About the position

The Vice President of Human Resources for Business Process Outsourcing (BPO) is responsible for leading HR operations across multiple global sites, focusing on optimizing HR processes and systems to enhance operational efficiency and support business objectives. This role requires deep expertise in HR service delivery, global workforce management, and process standardization, while ensuring seamless service delivery across all locations with regional adaptability.

Responsibilities

• Develop and implement HR strategies aligned with the business goals of the global BPO operations.
• Provide leadership and strategic guidance to HR teams across multiple global sites.
• Collaborate closely with the executive team and other business leaders to align HR initiatives with company-wide strategies.
• Lead the standardization and optimization of HR operations across global sites.
• Drive the implementation and continuous improvement of HR technologies, including HRIS and payroll systems.
• Establish and oversee shared service centers or centralized HR functions.
• Ensure consistency in HR processes such as onboarding, offboarding, payroll, and benefits administration.
• Partner with technology and integration teams to leverage data analytics in HR processes.
• Build a culture of continuous improvement in HR operations using metrics to measure efficiency.
• Ensure compliance with both global and local regulatory requirements in HR systems and processes.
• Lead global HR initiatives aimed at digitizing HR functions and automating routine tasks.
• Foster collaboration between regional HR teams and shared services.
• Evaluate and refine employee lifecycle management processes.
• Serve as a strategic advisor to senior leadership on global HR operations.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• 15+ years of progressive HR experience, with at least 5 years in a senior leadership role within a Global BPO or Shared Service Center.
• Proven experience managing HR operations across multiple global sites.
• Strong expertise in implementing and optimizing HR technologies and global HR processes.
• Demonstrated ability to lead HR process improvement initiatives.
• Excellent leadership, communication, and collaboration skills.
• Strategic thinker with a focus on operational excellence and HR service delivery optimization.
• Ability to travel internationally as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with matching contributions
• Employee assistance program
• Discounts on various services