VICE-PRESIDENT OF OPERATIONS, CHICAGO

$200,000 - $225,000/Yr

Confidential Employer - Chicago, IL

Full-time - Senior

Chicago, IL

About the position

The Vice-President of Operations for a private family office in Chicago will oversee the operational excellence and service quality across property locations. This role requires a seasoned professional with a strong background in hospitality and operations management, focusing on developing a five-star service culture and ensuring the highest standards of service delivery.

Responsibilities

• Developing a culture for five-star service at property locations, including oversight and training of team members.
• Exhibiting the highest level of service with rigorous attention to detail and a 24/7 'above and beyond' attitude.
• Holding regular weekly meetings with residential teams to share information and seek feedback.
• Implementing effective internal controls to improve operations and procurement while identifying cost-saving opportunities.
• Directing the procurement of household goods and services, ensuring adequate supply and quality.
• Planning and directing maintenance, construction, and other household work, acting as Owners Representative.
• Managing security resources and vendors.
• Establishing performance goals and objectives for team members, including training to maintain a skilled and motivated team.
• Evaluating direct reports' performance and making recommendations for improvement.
• Inspecting operations regularly to ensure established quality standards are maintained.
• Handling additional project management assignments as required.

Requirements

• Minimum of 8 years of experience in a similar operational role.
• Strong problem-solving and project management skills.
• Ability to travel as needed.
• Experience in an entrepreneurial, less structured environment.
• Excellent interpersonal and communication skills across the organization.
• Ability to thrive in a fast-paced, ever-changing environment.
• Strong organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Extreme discretion and strong judgment skills.

Nice-to-haves

• Hospitality experience is welcome.
• Culturally sensitive and adaptable.

Benefits

• Salary range of $200,000-$225,000 per year.
• Full benefits package offered.
• Relocation support provided.
• Paid time off (PTO).