Vice President of Operations/COO

Boys & Girls Clubs Of Greater Memphis - Memphis, TN

Full-time - Senior

Memphis, TN

Social Assistance

About the position

The Vice President of Operations/COO at Boys & Girls Clubs of Greater Memphis is a high-level executive role responsible for providing leadership and management to ensure effective operational controls and systems are in place for the organization. Reporting directly to the President & CEO, the VP/COO plays a crucial role in supporting the Board of Directors and leading various committees, while also maintaining relationships with senior leaders in various sectors. The position emphasizes a culture fit with organizational values and requires innovative problem-solving skills.

Responsibilities

• Ensure a safe environment for all Club members, families, and staff.
• Provide counsel and reflection to the President & CEO and Board members as requested.
• Define, communicate, and ensure adherence to the organization's vision and mission.
• Assist the CEO and Board in developing and implementing the strategic plan and organizational goals.
• Support the Board-led Program & Safety Committee and other committees as requested.
• Cascade the strategic plan and organizational goals throughout the organization.
• Implement federal, state, local, and organizational policies consistently.
• Motivate and lead the Senior Leadership and Extended Program Leadership teams to achieve goals.
• Develop and implement plans for organizational infrastructure, including budget and personnel matters.
• Support cross-functional interactions among Human Resources, Finance, Community Relations, Marketing, and Operations.
• Lead the development and implementation of program and operational goals to achieve Youth Development Outcomes.
• Coach and manage performance of assigned employees and functions.
• Evaluate program effectiveness and recommend modifications for improvement.
• Provide timely and accurate information and support to the Board of Directors.
• Measure and report on the effectiveness of operations and processes.
• Collaborate with the CEO on budget development and monitoring.
• Manage operational processes to ensure best practices are sustained.
• Develop and maintain relationships with youth-serving organizations and community partners.
• Facilitate staff development opportunities and training initiatives.
• Ensure effective execution of performance management systems and succession planning.

Requirements

• Bachelor's Degree or equivalent education/experience combination.
• Documented experience leading a complex team.
• Valid Driver's license and insurance-capable driving record.
• Knowledge of and passion for the mission of Boys & Girls Clubs.
• Ability to remain poised and positive in a busy work environment.
• Demonstrated effective written and oral communication skills.
• Ability to use technology applications for record maintenance and data retrieval.
• Ability to manage multiple tasks and develop solutions with limited supervision.
• Understanding of Trauma-Informed Care Practices and Principles.

Nice-to-haves

• Extensive knowledge of policies, procedures, and programs of Boys & Girls Clubs.