About the position
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.
Responsibilities
- Meets commitment to results for all areas of responsibilities including Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs.
- Directs business to achieve high performance as measured by the company scorecard.
- Successfully builds relationships at all levels of the organizations.
- Identifies client's needs.
- Communicates account progress and new Company programs to client.
- Conducts and/or monitors customer, client and associate satisfaction surveys.
- Visits clients and facilities regularly - there are 16 locations and a Regional Director of Operations in this assigned territory.
- Delivers the corporate communications and priorities to both the region team members and clients.
- Builds an effective and results achieving team within the region.
- Communicates effectively with all team members.
- Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction.
- Develops and monitors realistic and accurate budget and forecasts.
- Ensures that the Region is meeting financial performance and client forecasts.
- Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact.
- Ensures that Operations Team members are performing their responsibilities effectively.
- Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits.
Requirements
- Bachelor's degree is preferred, or equivalent professional experience.
- 12-15 years upscale food service experience, including 10 years at the management level and five to seven years' experience of multi-unit management.
- Experience in personnel management including hiring, supervision, evaluation and succession planning.
- Ability to multi-task as well as stay on task and concentrate with constant interruptions.
- Must be able to make business decisions based on financial reports and similar facts.
- Must be knowledgeable on HACCP controls along with proper storage and use of food.
- Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
- ServSafe or Department of Health certification a plus.
- Must be able to read and interpret business records and statistical reports.
- Must be able to analyze and interpret policies established by administrators.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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