Vice President of Operations - Independent Luxury & Lifestyle West Region

$225,000 - $250,000/Yr

Pyramid Global Hospitality Corporate Offices - Boston - Boston, MA

Full-time - Senior

Boston, MA

101-250 employees

About the position

The Vice President of Operations for Independent Luxury & Lifestyle Hotels and Resorts at Pyramid Global Hospitality is a senior leadership role responsible for overseeing the operational excellence of a portfolio of properties in the West Region. This position focuses on driving performance through strategic coordination of sales, marketing, revenue management, and guest satisfaction while ensuring alignment with company policies and financial management. The VPO will lead a team of General Managers, develop property strategies, and foster relationships with owners and asset managers to enhance overall performance and guest experiences.

Responsibilities

• Lead the operating disciplines within an assigned group of Independent Lifestyle & Luxury Hotels and Resorts.
• Coordinate efforts around sales, marketing, e-commerce, revenue management, and cost management.
• Ensure alignment of strategy among various disciplines and proper communication at regional and property levels.
• Oversee development and orchestration of property strategies to maximize revenue and market share performance.
• Support and provide leadership to General Managers in the assigned group of hotels.
• Drive performance through innovation and utilization of modern tools and technologies.
• Develop strong relationships with all owners and asset managers in the respective properties.
• Ensure programs are in place for asset inspection and protection at every property.

Requirements

• Minimum of 15 years in hospitality operations leadership delivering consistent strong results.
• Extensive Independent Luxury & Lifestyle Hotel and Resort experience required.
• Four-year college degree required.
• Proven success in multi-property and regional oversight required.
• Strong capability to analyze information and identify opportunities for improvement.

Nice-to-haves

• Experience in team selection and situational leadership.
• Strong organizational and problem-solving skills.

Benefits

• Health insurance
• Paid time off
• Retirement plan