Vice President of Operations - Independent Luxury & Lifestyle

Corporate Offices - Boston, MA

Full-time - Executive

Remote - Boston, MA

Professional, Scientific, and Technical Services

About the position

The Vice President of Hotel Operations (VPO) is a remote leadership role responsible for overseeing the operational disciplines of a group of Independent Luxury & Lifestyle Hotels and Resorts in the western region of the US. The VPO will ensure the delivery of outstanding performance results across various metrics, including sales, marketing, revenue management, and guest satisfaction. This position requires strategic coordination with finance and operational teams to align company programs and policies, ensuring excellence in performance and guest experiences.

Responsibilities

• Oversee development and orchestration of property strategies around direct sales, revenue management, marketing, distribution, and e-commerce to maximize revenue and market share performance of each property.
• Oversee development and orchestration of property strategies to minimize costs, drive positive guest and associate satisfaction while driving maximum profit performance at each property.
• Provide support and leadership to the General Managers in an assigned group of hotels.
• Ensure that each hotel has developed brand identities that are actively demonstrated as a customer deliverable, and that each hotel has defined asset positioning and developed experiences and programming which assist with outstanding guest satisfaction.
• Oversee development and orchestration of capital planning and implementation/execution of company programs, processes, and policies at each property and throughout the above property team.
• Ensure programs are in place for asset inspection and protection at every property.
• Drive performance through innovation and utilization of modern tools and technologies to enhance outcomes.
• Travel to region properties or elsewhere as necessary, with direct oversight properties to be visited quarterly at a minimum.
• Develop strong relationships with all owners and asset managers in the respective properties.
• Ensure all division members attract, hire, train, motivate, mentor, performance manage and retain top talent in your region in alignment with company practice and in support of the desired company culture and service delivery expectations.
• Use data-driven insights to identify and achieve the optimal performance in all properties.
• Drive company mission, vision, values, and purpose.

Requirements

• Extensive Independent Luxury & Lifestyle Hotel and Resort experience required.
• Minimum of 15 years in hospitality operations leadership delivering consistent strong results; multiple diverse experiences serve to strengthen a candidate's profile.
• Four-year college degree required.
• Previous success in multi-property and regional oversight required.
• Proven success in team selection, situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization.
• Strong capability to analyze information, understand and identify opportunities for improvement and lead others to successfully act on identified opportunities.
• Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources.
• Thorough understanding of best practices in hospitality operations and capability to conduct these differing disciplines in a common strategy to maximize performance in a group of disparate properties.
• Excellent communication skills and ability to marshal resources to achieve company goals and objectives.