Vice President of Operations (Multi-Family)

The Richman Group of Companies - Tampa, FL

Full-time - Executive

Tampa, FL

Heavy and Civil Engineering Construction

About the position

Join our growing Team as a Vice President of Operations for Richman Property Services Inc., based out of our Tampa Support Center in Tampa, FL! Richman Property Services, Inc. is currently seeking a community-inspired, passion-driven, and team-oriented Vice President of Operations with a can-do attitude to join our continuously growing team! The Vice President of Operations is responsible for the operational and financial management of Richman Property Services, Inc. (RPS) properties. This position ensures optimum performance results are achieved by successfully implementing comprehensive programs, initiatives, and strategies throughout the portfolio. Moderate travel within the portfolio and corporate locations(s) and the ability to respond to issues outside of normal operating hours are essential job functions of this position.

Responsibilities

• Provide comprehensive direction for all property operations within the assigned portfolio, ensuring that the Company and/or Owner's financial and business objectives are being achieved
• Direct, supervise, mentor, and train a team of associates across multiple real estate disciplines
• Review portfolio performance, evaluating marketing, leasing, pricing, and financial strategies
• Prepare annual budgets and business plans (including budget re-forecasts throughout the year)
• Monitor and ensure compliance with business reports, plans, and budgets
• Maintain liaison relationship between owners and portfolio management team
• Provide guidance and direction to portfolio supervisors with employee and resident conflict resolution
• Monitor resident satisfaction and retention, ensuring consistency with established RPS standards and expectations
• Monitor internal and external customer service quality, including residents, vendors, brokers, and owners
• Conduct periodic site visits to ensure compliance with RPS safety and cleanliness policies, partner with Vice President of Maintenance and/or Regional Maintenance Supervisors in resolution of outstanding issues
• Assist portfolio with Payroll, Accounting, Human Resources, IT, Legal, and Risk Management concerns through partnership with the appropriate department
• Conduct regular informational meetings with direct reports
• Promote and participate in RPS-sponsored training programs and continuing education, including but not limited to Fair Housing, safety, discrimination, and harassment prevention
• Ensure associates within assigned portfolio participate in all mandatory training within required deadlines
• Ensure compliance with RPS-established national operating standards, as well as Federal, State, and Local Regulations (e.g., EEOC, OSHA, LIHTC, Fair Housing, etc.)
• Preparation and/or analysis of various reports as directed by RPS officers

Requirements

• Education: Bachelor's Degree required. MBA preferred. CPM designation preferred
• Experience: Minimum five years of multi-family property management experience in an executive leadership role is required
• Experienced with LIHTC regulations
• Experience with luxury and mixed housing portfolios
• Solid understanding of Fair Housing and all applicable federal, state, and local housing provisions
• Ability to read, write, understand, and communicate in English
• Ability to effectively and efficiently communicate and uphold all RPS policies and procedures
• Ability to use a personal computer and all general office equipment
• Experience with Microsoft Office software, Email, and Yardi software
• Knowledge of social media
• Ability to participate in online meetings/webinars and voice/video calling
• Experience with public speaking, conducting presentations across a wide audience range in both large and small group settings
• Comprehension of financial concepts to read and/or analyze reports such as financial statements, P&L statements, general ledgers, budgets, variances, etc.
• Exhibit solid time management skills and exercise solid judgment to analyze and resolve issues
• Proven ability to self-motivate and work with minimal to moderate supervision
• Established effective and timely decision making
• Proven ability to motivate and lead a team, successfully delegate
• Ability to listen, respond, negotiate, influence, gain consensus
• Proven ability to maintain flexibility, composure, and creativity in a fast-paced, deadline-driven environment
• Proven success with hiring, coaching, goal setting, and employee retention
• Ability to successfully partner with various departments to reach and maintain RPS goals
• Ability to successfully deal with conflict, defusing difficult or argumentative situations
• Excellent driving record and ability to travel on all forms of commercial transportation
• Ability to professionally represent RPS internally and externally at business functions
• Professional appearance and ability to comply with established RPS dress code and code of conduct
• Ability to travel up to 30% monthly
• Ability to report to work on a regular and consistent basis as business needs require, including responding to issues outside of normal operating hours in a timely manner
• Accessible at all times via email, text, and phone except during approved time off

Benefits

• Competitive pay and benefits package
• Medical, dental, vision, life insurance, and disability coverage
• 401(k) retirement plan with employer match of $0.50 for every $1.00 up to 6%
• Opportunities for student loan repayments, and tuition reimbursement
• Paid sick time, vacation time, and opportunities for career advancement