Vice President of Operations - Restoration Industry

$95,000 - $175,000/Yr

GPAC - Portland, OR

Full-time - Senior

Portland, OR

Administrative and Support Services

About the position

The Vice President of Operations in the restoration industry is responsible for overseeing all branch office operations, including sales, business development, customer relationships, project management, and administration. This role entails full profit and loss responsibility, driving profitability, and developing relationships with industry professionals to create new business opportunities. The VP will lead and motivate team members to achieve sales, revenue, and customer service goals.

Responsibilities

• Manage Overall P&L at Office Level to Drive Profitability
• Meet or exceed overall office sales, revenue, and EBITDA goals
• Manage expenses to all established budgets
• Drive profitability to meet or exceed established office goals
• Hold team accountable to job specific, minimum target margins
• Support sales teams in developing new business opportunities
• Drive project schedules and revenue to ensure monthly revenue targets are met or exceeded
• Responsible for supporting recruiting efforts by identifying and attracting top talent
• Ensure employee development and retention by coaching, training, and mentoring team members
• Implement new hire orientation and performance management planning
• Acquire, maintain, and protect company assets
• Ensure exceptional customer experiences and satisfaction are achieved per goal
• Manage weekly production and WIP reports
• Manage overall office budget and expenses
• Ensure usage and compliance with management software and systems
• Follow and implement Federal, State, and local employment laws
• Manage accounts receivables and payables per company goals
• Oversight of project schedules and adherence to start and completion dates

Requirements

• 5+ years insurance restoration experience preferred
• 3+ years management experience preferred
• Strong business development experience with a proven track record of success
• Ability to communicate effectively with clients and internal contacts
• Proficient in Microsoft Office Suite and social media platforms such as LinkedIn
• Valid driver's license and satisfactory driving record
• Bachelor's degree in Construction Management, Engineering, Business, or equivalent experience required

Nice-to-haves

• Experience in project management
• Familiarity with OSHA and IICRC standards

Benefits

• Matching 401(k) plan
• Health insurance (medical, dental, and vision)
• Paid time off
• Paid holidays
• Disability coverage
• Job-specific equipment (e.g., laptop, smartphone)
• Corporate apparel allowance
• Employee Assistance Program
• Accident and Critical Illness Coverage
• LegalShield
• Professional Development Opportunities
• Paid Employee Referral Program