Vice President of Operations

About the position

North American Roofing boasts over 45 years of expertise in providing high-quality flat and low slope commercial roofing solutions across the United States. Specializing in TPO, PVC, and EPDM roofing systems, we excel in delivering durable and energy-efficient roofing solutions tailored to meet the needs of commercial and industrial clients. While our primary markets are concentrated in the Southeast, our capabilities extend nationwide, allowing us to effectively serve clients wherever their projects take them. We are currently looking to add a Vice President of Operations. This person will provide the leadership, management, and mentoring necessary to ensure that the Install, Service, Production, Safety and Training teams have proper operational controls, administrative and reporting procedures, and talent in place to operate efficiently and support the growth of the Company.

Responsibilities

• Provide day-to-day leadership and management for the following departments: Production, Service, Safety and Training
• Responsible for the measurement and effectiveness of each area of oversight.
• Create a success-oriented, accountable environment within areas of control.
• Collaborate with COO and CEO to develop and implement growth strategies within areas of control.
• Provide timely, accurate and complete reports to COO regarding progress of all operational areas.
• Collaborate with Sales to ensure an effective operational strategy is in place to support the Company's sales plans.
• Assess the operational infrastructure of systems, processes, and talent in area of oversight to ensure each is aligned for growth.
• Develop and implement needed improvements and accountability measures.
• Review SOPs for each department against current operations and processes and adjust as needed.
• Establish assessment procedure to ensure quality of work is performed in the field and customer expectations are met.
• Lead decisions on all escalated customer issues to ensure all are addressed in a timely manner.

Requirements

• 15+ years' experience in management
• Degree in Business, MBA preferred
• Strong leadership skills
• Excellent written and oral communication skills
• Previous experience overseeing company operations or multiple divisions
• Skilled in organizational development, talent management, budget and resource development, and strategic planning
• Possess excellent people skills, with an ability to partner with an experienced leadership team
• Able to work within a fast-paced environment, while also driving toward clarity and solutions
• Demonstrated resourcefulness in setting priorities and executing agreed upon strategies