Vice President of Operations

Alff Construction - Omaha, NE

Full-time - Executive

Omaha, NE

Specialty Trade Contractors

About the position

The Vice President of Operations at AlffCo is responsible for overseeing the daily operations of a specific region, developing and implementing operational strategies, and ensuring efficient service delivery. This role focuses on fostering a culture of excellence, driving business growth, and enhancing customer satisfaction while collaborating closely with the COO and executive team.

Responsibilities

• Oversee the day-to-day operations of the organization, ensuring high levels of efficiency and effectiveness.
• Develop and implement operational policies, procedures, and best practices.
• Ensure compliance with industry standards, safety regulations, and legal requirements.
• Collaborate with the COO and executive team to develop long-term operational strategies aligned with the company’s goals.
• Identify opportunities for operational improvements and innovation.
• Lead initiatives to enhance service delivery, operational efficiency, and cost management.
• Lead, mentor, and develop a high-performing operations team.
• Foster a positive and inclusive work environment that encourages teamwork and professional growth.
• Conduct performance reviews and provide constructive feedback to team members.
• Implement and execute on building a world-class operations team for the assigned region.
• Develop and manage operational budgets, ensuring cost-effective operations.
• Monitor financial performance and implement strategies to achieve financial targets.
• Identify cost-saving opportunities and efficiency improvements.
• Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Address and resolve client concerns and issues promptly and effectively.
• Develop strategies to enhance client retention and attract new business.
• Establish key performance indicators (KPIs) and metrics to measure operational performance.
• Regularly review and analyze operational data to identify trends and areas for improvement.
• Prepare and present operational reports to the executive leadership team.
• Oversee major projects, ensuring timely and successful completion within budget.
• Coordinate with various departments to ensure seamless project execution.
• Manage vendor and contractor relationships, negotiating contracts and ensuring service quality.
• Stay abreast of industry trends and technological advancements.
• Implement new technologies and systems to improve operational efficiency and service delivery.
• Promote a culture of innovation within the operations team.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field; MBA or other advanced degree preferred.
• 10+ years in operational management, preferably in facility management or related industry.
• Proven track record of successfully leading and managing large teams.
• Strong financial acumen and experience in budget management.
• Excellent communication, interpersonal, and leadership skills.
• Ability to think strategically and execute operational plans effectively.
• Proficient in the use of technology and software relevant to facility management operations.
• Strong problem-solving and decision-making abilities.
• Self-motivated and results-driven with a track record of meeting or exceeding targets.
• Ability to travel nationally as required.