Friends Of Cyrus

posted 3 months ago

Full-time - Senior
Nursing and Residential Care Facilities

About the position

As a key member of the Executive Management team, the Vice President of Operations will oversee and ensure that the agency has the proper operational controls, administrative, and reporting procedures in all settings in Burlington County. This role is critical in maintaining compliance with all federal, state, and local laws and regulations, particularly with the Division of Developmental Disabilities, Licensing, and Medicaid. The Vice President will report directly to the COO and CEO, playing a vital role in the strategic direction and operational efficiency of the organization. The Vice President of Operations will provide day-to-day leadership and management, planning, organizing, directing, and coordinating the operations of residential and day habilitation services. This includes ensuring that all participants and employees have a safe work environment and that quality assurance is maintained in operations and personnel. The role also involves representing the agency in various settings and conducting organizational evaluations in the assigned area, focusing on strategic planning and qualitative and quantitative evaluation of programs and services. In addition, the Vice President will evaluate, develop, and review company policies and procedures to address any changes in agency operations, ensuring quality services and compliance with all regulations. This position requires managing and coordinating the activities of all Directors, Managers, Coordinators, and staff, as well as overseeing HR functions, certifications, recertifications, and the implementation of electronic health records. The Vice President will also be responsible for meeting targeted goals related to census and revenue, managing overtime hours, and leading staff recruitment while developing positive retention strategies. The role demands a strong knowledge of the human services industry, particularly in IDD, and an understanding of the current environment and changes, including Fee for Service, DDD, licensing regulations, and other socio-economic factors. The Vice President will also assist in marketing, public relations, and community education activities, establishing policies and procedures for all functions and day-to-day operations of the agency in the assigned areas. This position serves as the primary spokesperson for Burlington County to the organization's constituents, media, and the general public, requiring excellent leadership skills to inspire and motivate teams towards common goals.

Responsibilities

  • Provide day-to-day leadership and management.
  • Plan, organize, direct, and coordinate the operations of residential and day habilitation services.
  • Maintain compliance with all federal, state, and local laws and regulations with the Division of Developmental Disabilities, Licensing, and Medicaid.
  • Responsible for quality assurance in operations and personnel.
  • Ensure participants and employees have a safe work environment.
  • Represent the agency in all settings.
  • Conduct organizational evaluation in the assigned area, strategic planning, and qualitative and quantitative evaluation of residential and day habilitation programs and services.
  • Evaluate, develop, and review company policies and procedures to address changes in agency operations.
  • Manage and coordinate activities of all Directors, Managers, Coordinators, and staff.
  • Oversee HR functions, certifications, recertifications, new licenses, and renewal of programs.
  • Implement electronic health records and ensure compliance with all state/DDD regulations.
  • Ensure compliance with all required training for staff.
  • Meet all targeted goals related to census and revenue.
  • Manage overtime hours and meet targeted goals for billable days/hours.
  • Lead staff recruitment and develop positive retention strategies.
  • Enhance staff and program developments, quality assurance systems, and preparations for licensing and accreditation.
  • Meet deadlines for new developments and assist in marketing, public relations, and community education activities.
  • Establish policies and procedures for all functions and day-to-day operations of the agency in assigned areas.
  • Serve as FOCII's primary spokesperson for Burlington County to the organization's constituents, media, and the general public.
  • Supervise and collaborate with organization staff on strategic planning and implementation.
  • Oversee marketing and other communications efforts.

Requirements

  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • 10+ years of experience in operations management, with a focus on strategic planning and senior leadership.
  • Proven track record of successfully leading and managing teams to achieve operational excellence.
  • Strong negotiation skills and experience in business development.
  • Proficiency in project management and process improvement methodologies.
  • Demonstrated ability to drive operational efficiency and optimize processes.
  • Excellent leadership skills with the ability to inspire and motivate teams towards a common goal.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • Flexible schedule
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