Transdev - Los Angeles, CA
posted 3 months ago
The Vice President of Operations at Transdev is a pivotal role that encompasses executive oversight of major operational issues within the organization. This position is responsible for ensuring operational excellence in daily performance across various contracts and locations. The Vice President will play a crucial role in instilling client confidence in the services provided by Transdev, which operates transportation systems for cities, counties, airports, companies, and universities across the U.S. The role requires effective communication of goals, outcomes, and direction to both internal teams and external clients. In addition to overseeing daily operations, the Vice President will support and assist in the resolution of complex customer claims, ensuring that client issues are addressed promptly and effectively. The role also involves marshalling and directing company resources and personnel to meet exceptional operational needs in various regions and locations. The Vice President will serve as the lead for certain contracts as assigned, ensuring that all operational aspects are managed efficiently and effectively. This position may also require additional duties as needed to support the overall mission of Transdev. The Vice President of Operations will be expected to travel outside of the immediate area, with travel requirements potentially reaching up to 80%. This role is critical in maintaining the high standards of service that Transdev is known for, and it requires a seasoned professional with a strong background in operational management and customer service.