Vice President of Operations

Full-time - Executive

Plainfield, IN

About the position

The Vice President of Fulfillment Operations oversees the day-to-day operations of their designated facility(ies)/accounts, encompassing personnel management, equipment, and processes. They will be held accountable for meeting both company and customer targets, adhering to customer contract metrics, maintaining productivity standards, and managing costs within their assigned facility(ies)/accounts. The Vice President of Operations reports directly to the Chief Operations Officer (COO).

Responsibilities

• Ensures that orders are filled from all assigned account bases (personnel, processes, equipment, space, etc.) to meet required customer metrics.
• Confirm that processes are working as designed and are being followed.
• Organize daily work order processing to meet IDS commitments.
• Forecast, plan, and adjust labor.
• Work with Customer Service Coordinator in directing CSR team.
• Maintain or exceed productivity standards.
• Assure that programs are properly billed for services provided.
• Manage relationship with contract labor providers.
• Forecast labor needs based on client growth.
• Maintain schedules to meet customer and employee needs.
• Oversee what is needed for general working conditions and assignments.
• Perform work as needed to support operational team.
• Arrange inventory control and management.
• Perform yearly physical inventories.
• Manage and maintain the effectiveness of Cycle Counting Programs.
• Meet metrics for receipt and order timeliness, order correctness, inventory accuracy and attainment of productivity and gross profit levels.
• Support and maintain positive, responsive, and proactive customer relationships and communications.
• Properly utilize and manage vendor relations.
• Maintain steady, predictable, and effective relations with carriers regarding pick up and issue resolution.
• Understand the complexity of all business aspects and respond with appropriate techniques.
• Define and resolve conflicts along with instructing others.

Requirements

• College Degree required.
• 5 years relevant work experience.
• Ability to think logically and problem-solve to analyze situations, troubleshoot, and make sound decisions.
• Develop long-range forecasts and maintain long-range financial plans.
• Ability to lead, guide, instruct, train, evaluate, discipline, and motivate employees.
• Familiarity with MHE is required.
• Ability to effectively communicate in English – both verbally and in writing.
• Ability to handle multiple tasks simultaneously and meet deadlines.
• Sound knowledge of warehouse management systems and related hardware/software, including Microsoft office.