Vice President of Operations

$200,000 - $200,000/Yr

Reynolds & Reynolds - Naperville, IL

Full-time - Senior

Naperville, IL

Professional, Scientific, and Technical Services

About the position

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Vice President of Operations to join our growing team. As a Vice President of Operations, you will plan, direct, coordinate, and oversee operational activities within the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet current and future needs. In this role, you will report directly to the President of AGWS and serve as a trusted ally to the executive team in executing strategic initiatives ranging from client and customer support, product design through launch, and monitoring and reporting KPIs throughout the organization. Your responsibilities will include investigating and analyzing day-to-day cross-functional divisions of the organization using guidance, supervision, and leadership related to operational procedures. You will identify operational deficiencies related to technology, associates, structure, or processes, ensuring that the company's operations are working within the company's goals, mission, metrics, and SLAs. You will work with other senior management to discuss strategies, objectives, and obstacles, providing strong, dynamic leadership that mentors, develops, and guides associates to efficiently drive day-to-day operations within the service center and client success teams. Additionally, you will foster and promote an environment that encourages collaboration, constant improvement, and talent development.

Responsibilities

• Investigate and analyze day-to-day cross-functional divisions of the organization using guidance, supervision, and leadership related to operational procedures.
• Identify operational deficiencies related to technology, associates, structure, or processes.
• Ensure the company's operations are working within the company's goals, mission, metrics, and SLAs.
• Work with other senior management to discuss strategies, objectives, and obstacles.
• Provide strong, dynamic leadership that mentors, develops, and guides associates to efficiently drive day-to-day operations within the service center and client success teams.
• Foster and promote an environment that promotes collaboration, constant improvement, and talent development.

Requirements

• 7-12 years of leadership experience involving a customer contact environment.
• 2+ years of senior leadership experience managing complex projects and teams.
• Ability to analyze, develop, and implement metrics and process enhancements that ensure KPIs are aligned with desired outcomes.
• Exemplary leadership, mentoring, and relationship building skills with the ability to effectively manage groups and individuals at various levels.
• Experience with service contracts, warranty, and insurance operations.
• Bachelor's degree or higher required.

Benefits

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses