Vice President of Operations

Ethos Veterinary Health - Boston, MA

Full-time - Executive

Boston, MA

101-250 employees

Professional, Scientific, and Technical Services

About the position

The Vice President of Operations (VP) at Ethos Veterinary Health will oversee the operations of the west region, which includes 8 divisions and 72 hospitals across 14 states, generating an overall revenue of $1 billion. The VP will be responsible for ensuring that the organization's strategy, talent, culture, and processes are aligned to achieve the strategic mission. This role requires a strong presence in the field to engage with team members and drive operational performance, profitability, and client satisfaction while fostering a unified "One Ethos" culture.

Responsibilities

• Oversee operations of the veterinary hospitals in the aligned territory with full P&L responsibility.
• Support performance of operational team members against metrics and assume responsibility to motivate, measure, coach, and mentor the team to ensure optimum performance.
• Track metrics and success criteria including ROI for all activities.
• Develop operational strategies that are aligned with organizational goals and ensure effective deployment throughout the region.
• Balance the needs of each hospital while building a "One Ethos" culture.
• Frequently travel in the field to spend time with hospital staff and build rapport with Division Leaders, Operations Support Managers, Hospital Directors, and Medical Directors.
• Work with divisional leadership to improve processes, operations, and profitability by identifying and implementing local growth initiatives.
• Create an environment that embraces innovation and continuous operational improvement.

Requirements

• 15+ years of leadership experience in an entrepreneurial, high-growth retail or services business.
• Experience building and leading a multi-site, multi-state business in a capital efficient manner.
• BA or BS degree is required; advanced degree(s) are considered a plus.
• Ability to support hospitals accustomed to a practice management model while evolving to a "One Ethos" operating model.
• Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings.
• Previous operating responsibility for a business of similar size and complexity.
• Strong written and verbal communication skills to manage and work collaboratively with diverse staff.
• Possess leadership and people skills necessary to manage a complex group of operating units with strong operational rigor.
• Willingness to spend significant time in the field to understand the business and practical issues.

Nice-to-haves

• Experience in veterinary or animal health industries.
• Familiarity with innovative operational strategies and change management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with employer match
• Paid time off including sick time
• Paid sick and safe leave for Colorado-based employees
• Public health emergency leave for Colorado-based employees