Vice President of Operations

Century Communities - Houston, TX

Full-time - Senior

Houston, TX

Construction of Buildings

About the position

The Vice President of Operations at Century Communities is a pivotal leadership role responsible for overseeing the entire operations process involved in planning, building, completing, and servicing new homes. This position is crucial for ensuring disciplined cost controls, predictable and repeatable cycle times, and high-quality home production, all while enhancing the customer experience throughout the construction process. Reporting directly to the Division President, the Vice President of Operations plays a significant role in executing the division's immediate goals, preparing for future growth, and improving workflow processes. In this role, the Vice President will lead the Construction, Purchasing, and Warranty teams, ensuring that all aspects of homebuilding meet the company's standards and objectives. The position requires a strong focus on delivering high-quality homes on time while balancing financial objectives. The Vice President will act as a liaison and manager to all construction field personnel, ensuring that the quality of work from subcontractors, architects, and engineers aligns with company standards. Additionally, the role involves evaluating and managing building schedules to ensure that cycle times are predictable and repeatable, in line with the division's annual goals. The Vice President will also oversee the Purchasing department, continually seeking opportunities to improve direct labor and materials costs while managing relationships with trade partners and vendors. This includes providing strategic direction on material usage and building practices, as well as collaborating with corporate teams to maintain and evolve the division's floor plans and product offerings. Furthermore, the Vice President will manage the Customer Care Department, establishing policies and procedures to ensure complete homebuyer satisfaction and resolving any outstanding customer complaints. With supervisory responsibilities, the Vice President will plan and direct work, appraise performance, and recommend promotions, transfers, and disciplinary actions to the Division President. Safety is also a key component of this role, requiring collaboration with corporate teams to maintain safety programs and conduct inspections. Overall, the Vice President of Operations is essential for driving the success of the division and ensuring that Century Communities continues to build sustainable, affordably priced homes while reducing its carbon footprint.

Responsibilities

• Lead the Construction, Purchasing, and Warranty teams through the entire operations process of planning, building, completing, and servicing new homes.
• Ensure high-quality, on-time delivery of homes while balancing financial objectives.
• Act as a liaison and manager to all construction field personnel.
• Evaluate and manage building schedules to ensure predictable and repeatable cycle times.
• Lead efforts to manage, hire, and train all construction personnel.
• Ensure compliance with quality control, quality assurance, EPA, and OSHA standards.
• Serve as a contact for third-party risk engineering departments and the company's construction insurance provider.
• Oversee the appearance of all communities, models, and spec homes.
• Review work in process to ensure compliance with plans, specifications, and building codes.
• Manage relationships with outside trade partners and vendors to ensure quality work and competitive pricing.
• Oversee the Customer Care Department and establish policies for homebuyer satisfaction.
• Resolve outstanding customer complaints and improve customer survey results.
• Plan and direct work, appraise performance, and recommend personnel actions to the Division President.
• Maintain a general safety program and conduct periodic inspections.

Requirements

• A Bachelor's degree in Construction Management, Engineering, or a related field is required.
• A minimum of 10 years of experience in single and multi-family construction management.
• In-depth knowledge of all aspects of the homebuilding industry.
• Strong knowledge of residential construction concepts and practices.
• Experience analyzing and interpreting financial reports.
• Ability to read blueprints.
• Proven ability to build, develop, and manage activities of direct reports.
• Excellent analytical and problem-resolution capabilities.

Nice-to-haves

• Experience with sustainable building practices.
• Familiarity with digital tools for project management and reporting.

Benefits

• Competitive salary range of $152K - $192K per year.
• Opportunities for career advancement within a leading homebuilder.
• Access to resources and support for professional development.
• Commitment to diversity, inclusivity, and ethical business practices.