Vice President of Operations

Fellowship Square - Phoenix, AZ

Full-time - Senior

Phoenix, AZ

About the position

The Vice President of Operations at Fellowship Square is a senior executive role responsible for the overall operational and financial management of the Retirement/Senior Living Community. This position focuses on enhancing resident experience, maintaining occupancy, and fostering a culture of hospitality and service. The VP will work closely with company executives to implement strategic initiatives that align with the organization's mission and values, ensuring a high-quality living experience for residents.

Responsibilities

• Full financial responsibility and stewardship for the campus, including growth and enhancement of occupancy, resident experience, customer service, hospitality, and culture.
• Develop quantifiable tactical initiatives with measurable results in line with the Consolidated Strategy List (Strategic Plan).
• Create multi-year strategic investment plans for capital projects and improvements, considering asset valuation, ROI, and sustainability.
• Develop comprehensive facility maintenance and improvement plans focused on sustainability and efficiency.
• Lead departments and operations of the respective campus, ensuring effective staffing models are in place.
• Budget for multiple projects, including monitoring and controlling costs.
• Collaborate with Corporate HR to enhance employee engagement and ensure consistent application of policies and procedures.
• Track unforeseen issues and troubleshoot as necessary.
• Represent the Mission, Vision, and Values of Christian Care/Fellowship Square at internal and external events.
• Monitor the competitive landscape and attend industry events to stay updated on best practices and innovative trends.
• Identify high-potential leaders for training and development for future management roles.

Requirements

• Bachelor's or Master's degree, or equivalent experience in managing operations within the Senior Living or hospitality industries.
• 10 to 15 years of managerial experience in Senior Living, with an emphasis on Independent Living or similar experience in hospitality.
• Proven strategic planning and budgeting experience.
• Demonstrated experience in setting, monitoring, measuring, and meeting quarterly and annual goals.
• Experience in building and scaling teams and systems.
• Excellent communication skills and a high degree of honesty and integrity.
• Ability to analyze data and make adjustments based on experience.
• Mastery of problem-solving skills.

Nice-to-haves

• Strong organizational skills with attention to detail.
• Very strong interpersonal skills and the ability to build relationships with staff.
• Demonstrated proactive approaches to problem solving with strong decision-making capability.
• Proven ability to handle confidential information with discretion and adapt to competing demands.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Forward-looking innovative thinker who actively seeks opportunities and proposes solutions.

Benefits

• Daily pay option through PayDaily.
• Medical, dental, and vision insurance.
• Paid time off and paid sick leave.
• 403b company matched retirement plan.
• Career Advancement Opportunities.
• $15,000 Life insurance payout by company and option to purchase additional coverage.
• Employee assistance program.