Vice President of Operations

Yoakum National Bank - San Antonio, TX

Full-time - Senior

San Antonio, TX

Credit Intermediation and Related Activities

About the position

The Vice President of Operations will lead the Deposit Operations, Treasury Management, and Call Center teams at Yoakum National Bank. This role focuses on enhancing operational efficiency and customer satisfaction through strategic leadership, operational management, and team development. The position requires collaboration with the COO to drive organizational growth and implement innovative solutions.

Responsibilities

• Develop and execute operational strategies in alignment with the company's goals and objectives.
• Collaborate with the COO to drive organizational growth and operational excellence.
• Lead and inspire the Deposit Operations, Treasury Management, and Call Center teams to achieve high performance.
• Oversee operations of the Deposit Operations, Treasury Management, and Call Center teams.
• Ensure department compliance with regulatory requirements and internal policies.
• Oversee the implementation of best practices to optimize processes and improve efficiency.
• Identify opportunities for process improvements and create and/or suggest innovative solutions to be implemented by each team.
• Foster a culture of continuous improvement and creativity within the teams.
• Utilize data-driven insights to enhance operational performance and customer experience.
• Collaborate with the finance team to ensure accurate financial reporting and forecasting.
• Recruit, train, and develop high-performing team members.
• Provide mentorship and guidance to team leaders and staff.
• Promote a positive and collaborative work environment.
• Monitor key performance indicators (KPIs) and implement corrective actions as needed.
• Build and maintain strong relationships with internal and external stakeholders.
• Represent the company in industry forums and networking events.
• Communicate effectively with the COO.

Requirements

• Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred).
• Minimum of 10 years of experience in operations management, with a focus on deposit operations, treasury management, and call center management.
• Proven track record of leading and developing high-performing teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to think creatively and strategically.
• Knowledge of regulatory requirements and industry best practices.
• Prior experience with small community banks is preferred.

Nice-to-haves

• Experience in team management
• Master's degree in a related field

Benefits

• 401(k)
• 401(k) matching