Vice President of Operations

$130,000 - $200,000/Yr

Epha - New York, NY

Full-time - Senior

New York, NY

Plastics and Rubber Products Manufacturing

About the position

The Vice President of Operations at EPHA is a critical leadership role responsible for overseeing the operations of a dynamic sales and service company. This position demands a dedicated individual who is willing to commit to a rigorous work schedule of 70 hours per week, reflecting the high-energy environment of the organization. The VP of Operations will be expected to embody the company's values and culture, ensuring that all operational processes align with the company's mission and objectives. The role requires a strong focus on technology, as the individual will be utilizing various tools including CRMs and Google Suite to enhance operational efficiency and team productivity. In this position, the VP will lead a team of at least 30 sales personnel and administrative staff, necessitating extensive experience in hiring, training, and managing a diverse workforce. The ideal candidate will possess a proactive attitude, demonstrating a 'can-do' mentality that drives results even under pressure. Customer service experience is essential, as the VP will be responsible for ensuring that the team meets and exceeds client expectations. The role also involves strategic planning and execution, requiring the VP to develop and implement operational strategies that foster growth and improve service delivery. The work environment is fast-paced and requires a leader who can thrive in high-pressure situations while maintaining a focus on team morale and performance. The VP of Operations will play a pivotal role in shaping the company's operational framework and will be instrumental in driving the company towards its goals.

Responsibilities

• Oversee daily operations of the sales and service company.
• Manage and lead a team of at least 30 salespeople and administrative staff.
• Develop and implement operational strategies to enhance efficiency and productivity.
• Ensure high levels of customer service and satisfaction.
• Utilize technology, including CRMs and Google Suite, to streamline operations.
• Recruit, train, and mentor team members to build a strong workforce.
• Monitor performance metrics and adjust strategies as necessary to meet targets.
• Foster a positive work environment that encourages teamwork and collaboration.

Requirements

• Willingness and ability to work 70 hours a week.
• Extensive experience with technology, including CRMs and Google Suite.
• Proven experience in hiring and managing a team of at least 30 salespeople and admins.
• Strong customer service experience.
• Ability to perform under pressure and meet tight deadlines.
• Demonstrated ability to get things done with a proactive attitude.