Vice President of Operations

Prime Care Coordination - Webster, NY

Full-time - Senior

Webster, NY

About the position

The Vice President of Operations is responsible for overseeing the CDS Monarch OPWDD services, which include Day Services, Residential Settings, Evening Activities, Family Education and Support Programs, and Grant Programs. This role involves managing daily operations and strategic initiatives, ensuring high performance and quality metrics for individuals with intellectual and developmental disabilities (I/DD). The Vice President will supervise operational directors and associate directors, ensuring compliance with state standards and effective program implementation.

Responsibilities

• Provide direct supervision to Operational Directors, Associate Directors, and other staff as assigned.
• Assume administrative responsibilities for all assigned facilities in the agency through direct supervision to direct reports.
• Oversee implementation of new projects and initiatives, monitoring and launching new activities for revenue growth and risk mitigation.
• Ensure all programs are compliant with New York State Office for People with Developmental Disability Standards.
• Ensure programs are staffed at established life safety minimum staffing and program staffing levels.
• Ensure adherence to CDS Monarch Incident Management Policy and Procedure within each Program, coordinating with Quality Assurance for annual quality management preparation.
• Conduct site visits to ensure program environments are safe, attractive, comfortable, and well-maintained.
• Monitor monthly budgets of CDS Monarch programs and adhere to established spending parameters.
• Lead recruitment and retention initiatives, collaborating with Human Resources on personnel training modules.
• Complete environmental and capital improvement plans as necessary for each program.
• Prepare and submit reports in a timely manner to the EVP of Operations as needed.
• Attend and participate in all meetings as directed by the EVP of Operations.
• Notify the EVP of Operations of barriers impeding the completion of duties and responsibilities.
• Perform all other necessary duties relevant to the position as directed by the EVP of Operations.

Requirements

• Master's Degree in Human Services or a related field.
• Seven years' experience in human service delivery, including at least six years in direct program services for individuals with intellectual and developmental disabilities in New York State.
• At least four years' experience in a senior supervisory position.
• Proven success in delivering services for at-risk populations.
• Reliable transportation (NYS Driver's License required).

Nice-to-haves

• Knowledge of OPWDD and/or DOH program and service delivery system.
• Proficient in budgeting, finance, quality and performance management metrics.
• Expertise in program development, particularly in services for people with developmental disabilities and/or health home care management.
• Ability to multi-task, establish priorities, and meet deadlines.
• Proficient in strategic operational planning.
• Strong presentation skills for addressing large and diverse groups.
• Strong writing skills.
• Ability to work independently and motivate others.
• Effective oral and written communication skills.

Benefits

• Equal Opportunity Employer with a commitment to reasonable accommodations for employees with disabilities.