This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Intelepeer - Dania Beach, FL
posted 2 months ago
About the position
The Vice President of Product Management - Automation at IntelePeer is a strategic leadership role focused on driving the development and execution of the company's automation strategy. This position is crucial for enhancing customer engagement through the IntelePeer platform, which integrates Conversational AI and automated interactions across various communication channels. The successful candidate will collaborate with cross-functional teams to prioritize and build innovative features that meet customer needs, ensuring the platform remains competitive and effective in delivering exceptional customer experiences.
Responsibilities
- Champion the development of the workflow platform in collaboration with the AI & Data Product team.
- Manage a team of Product Managers to define and ship various aspects of the platform.
- Craft and implement a forward-thinking product strategy and roadmap.
- Develop comprehensive business cases and financial models to guide product development and investment.
- Continuously research market trends, customer needs, and advancements in automation, AI, data, and analytics technology.
- Serve as the go-to expert on IntelePeer platform products and services, promoting them internally and externally.
- Lead the delivery of outstanding data products on time and within budget by working with cross-functional teams including engineering, design, marketing, and sales.
- Collaborate with customers and internal stakeholders to ensure automation and workflow products meet business needs.
- Ensure products comply with security and data privacy standards by working closely with legal and infosec teams.
Requirements
- Experience with modern product management tools and methodologies.
- Experience building technology solutions in Customer Support, Customer Experience Management, CCaaS, UCaaS, and related domains.
- Experience with self-service solutions and business and process automation, along with familiarity with AI and machine learning concepts.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Proven time management skills with the ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced and sometimes stressful environment.
- Proficiency with Microsoft Office Suite or related software.
- Demonstrated success in delivering products on time and within budget.
Nice-to-haves
- Experience/Understanding of privacy by design & privacy requirements (HIPAA, GDPR, PCI, etc.) in the context of Big Data and ML.
- Experience working with product management tools including Salesforce, JIRA, Confluence.
Benefits
- Unlimited Vacation for exempt employees
- Paid Holidays
- Competitive medical, dental & vision insurance for employees and their dependents
- 401K Retirement Plan
- Stock Options
- Company-paid life insurance
- Health & Flexible Savings Accounts
- Cell phone, gym, and internet reimbursement
- Paid Parental Leave
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Free snacks (Denver, and or Fort Lauderdale)
- Fun events (virtual and in-person)
