Vice President Of Retail Operations (Copy)

Emerald Resource Group - Cleveland, OH

Full-time - Senior

Onsite - Cleveland, OH

Administrative and Support Services

About the position

The Vice President of Retail Operations will play a crucial role in leading and shaping the operations of a well-established retail organization in Northeast Ohio. This position involves driving operational excellence across multiple locations, fostering a values-driven culture, and implementing strategic initiatives to ensure the company's growth and success.

Responsibilities

• Oversee daily operations to ensure high-quality performance across all retail locations, implementing policies that drive efficiency and growth.
• Collaborate with the CEO and senior leadership team to develop and execute strategic plans that align with the company's long-term goals.
• Mentor and develop a high-performing operations team, promoting a positive, inclusive work environment.
• Manage budgets, forecasts, and financial performance to meet and exceed business objectives while ensuring cost-effective operations.
• Ensure customer satisfaction is a top priority, continuously improving the customer experience through innovative service delivery.
• Uphold and promote the company's core values, building local relationships and maintaining a forward-thinking approach to business challenges.
• Identify potential risks and implement strategies to mitigate them, ensuring compliance with all legal and regulatory requirements.

Requirements

• 7+ years in an executive or senior management role, preferably in retail operations.
• Deep understanding of retail operations, with a preference for experience in the hardware sector.
• Proven experience managing complex budgets with strong financial oversight capabilities.
• Exceptional strategic planning, decision-making, and problem-solving skills.
• Bachelor's degree in business administration, management, or a related field; an MBA or related master's degree is preferred.

Benefits

• Flexible hybrid schedule allowing three days in the corporate office and two days remote work.
• Opportunity to lead a forward-thinking team and drive innovation.