Vice President of Retail Operations (KY, Bowling Green)

Five Star Food Service - Elizabethtown, KY

Full-time - Executive

Elizabethtown, KY

Social Assistance

About the position

Join Our Team: Vice President of Retail Operations (Future Company Growth Opportunity) Position: Vice President of Retail Operations (VPRO) Sector: Retail Operations Location: Bowling Green, KY & Elizabethtown, KY markets Status: Exempt Five Star Breaktime Solutions is expanding, and we're looking for a visionary leader to join our team as Vice President of Retail Operations (VPRO). This critical role will guide the operational and financial performance of a branch/division, ensuring best-in-class customer satisfaction, seamless operational execution, and robust profitability.

Responsibilities

• Oversee retail operations, driving customer retention, satisfaction, and profitability.
• Collaborate with corporate and regional teams to deliver superior service standards.
• Manage and mentor operational leaders, including Directors of Retail Operations, Maintenance Supervisors, and Warehouse Managers.
• Foster open communication through regular meetings and updates.
• Build and sustain strong relationships with top customers, addressing their needs promptly.
• Support sales activities such as presentations, grand openings, and retail space design.
• Ensure compliance with corporate guidelines for installations, merchandising, inventory management, and safety.
• Review financial and operational reports to control costs, maximize productivity, and maintain inventory standards.
• Manage the maintenance of fleet vehicles and building facilities to guarantee a safe, efficient work environment.

Requirements

• Bachelor's degree preferred or equivalent experience in retail operations.
• Minimum of five years in retail operations or a related field.
• Strong interpersonal, communication, and negotiation abilities.
• Proficiency in financial analysis, reporting, and budget preparation.
• Familiarity with systems like Vendsys, Smart HQ, and Lightspeed is a plus.
• Demonstrated ability to mentor teams, solve complex problems, and execute company strategies effectively.
• Willingness to travel regionally, including overnight stays, and relocate as needed for the position.