Vice President of Shuttle Services - Sales and Operations

Mv Transportation - Dallas, TX

Full-time - Senior

Remote - Dallas, TX

1-10 employees

Transit and Ground Passenger Transportation

About the position

MV Transportation is seeking a Vice President of Shuttle Services (Sales and Operations) who will play a pivotal role in driving the growth and expansion of the company's shuttle services. This position is designed for a dynamic leader with a strong focus on business development opportunities and relationships, possessing a strategic vision to identify and capture new market opportunities. The Vice President will manage assigned competitive procurements from pre-RFP to submittal and interviews, ensuring the retention of current MV contracts and the acquisition of new business as assigned by the Senior Vice President of Operations and Shuttle Services. In this role, the Vice President will collaborate with other members of the Business Development and Operations teams, as well as the entire Procurement team, to ensure responsive and quality technical and pricing submittals. The VP will attend meetings, conduct field research, and oversee select shuttle operations and their General Managers until business growth necessitates additional regional resources. This position requires a comprehensive understanding of the shuttle services industry, including market dynamics, regulatory requirements, and competitive landscape, to effectively lead the development and execution of a business development strategy that expands MV's market presence. The Vice President will also be responsible for driving the sales team to achieve ambitious revenue targets, developing and implementing a robust sales pipeline management process, and leading high-stakes negotiations to secure large-scale contracts. Operational excellence is a key focus, ensuring that shuttle services are delivered efficiently and effectively while adhering to the highest standards of safety and customer service. The role includes strategic planning for market expansion, managing the division's budget, and fostering a high-performing team culture that promotes innovation and accountability.

Responsibilities

• Lead the development and execution of a comprehensive business development strategy to expand the shuttle services market presence.
• Identify, evaluate, and pursue new business opportunities.
• Leverage industry networks to uncover emerging market trends and capitalize on opportunities for growth.
• Collaborate with cross-functional teams to develop innovative service offerings that meet the evolving needs of clients and customers.
• Drive the sales team to achieve ambitious revenue targets by identifying and securing new contracts with corporate clients, educational institutions, and government agencies.
• Develop and implement a robust sales pipeline management process.
• Lead high-stakes negotiations and close large-scale contracts that contribute significantly to the division's revenue goals.
• Build and maintain strong relationships with key clients, ensuring long-term partnerships and high levels of customer satisfaction.
• Oversee the efficient and effective delivery of shuttle services, ensuring operational processes align with the highest standards of safety, quality, and customer service.
• Implement innovative solutions to enhance operational efficiency, including advanced technologies in fleet management, route optimization, and driver performance.
• Continuously monitor and improve key performance indicators (KPIs) to ensure operational excellence and cost-effectiveness.
• Ensure compliance with all relevant regulatory requirements and industry standards.
• Develop and execute strategic plans that align with MV's long-term goals and objectives, focusing on market expansion and diversification.
• Conduct comprehensive market research to identify new geographic and service verticals, positioning the division as a market leader.
• Lead the expansion into new markets, overseeing the launch and integration of new services, locations, and acquisitions.
• Manage the division's budget, ensuring alignment with overall company financial targets and growth initiatives.
• Lead, mentor, and inspire a high-performing team across sales and operations.
• Foster a culture of innovation, accountability, and continuous improvement.
• Build and maintain strong, long-term relationships with key stakeholders, including clients, partners, and regulatory agencies.
• Proactively address and resolve any client concerns or operational issues, ensuring a high level of customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Transportation Management, or a related field (MBA preferred).
• Significant experience performing at a high level in an equivalent industry will be considered in lieu of degree.
• Direct experience in business development, sales, or strategic growth within the shuttle services industry, with at least five (5) years in a leadership role.
• Proven track record of driving significant business growth through strategic business development initiatives.
• Strong understanding of the shuttle services industry, including market dynamics, regulatory requirements, and competitive landscape.
• Exceptional leadership, communication, and negotiation skills.
• Ability to develop and execute strategic plans while managing day-to-day operations.
• Strong financial acumen, with experience managing budgets and P&L.
• Proficient in Microsoft Office, especially Excel, PowerPoint, Outlook, and Word.

Nice-to-haves

• Experience in managing large-scale contracts with corporate clients, educational institutions, and government agencies.
• Familiarity with advanced technologies in fleet management and route optimization.