Vice President Product Delivery Manager - Digital Channels

JPMorgan Chase - Columbus, OH

Full-time - Mid Level

Columbus, OH

Credit Intermediation and Related Activities

About the position

As a Product Delivery Manager in Digital Channels, you will lead the end-to-end processes of product delivery, focusing on enhancing and optimizing customer experiences. This role involves managing dependencies, liaising with stakeholders, and creating solutions that enable successful implementations in an organized manner. You will be a key member of a team dedicated to innovation, ensuring that products are delivered efficiently and effectively to customers.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting.
• Leads the completion of change management activities across functional partners and improve adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Heads the Area Product Group PMO team directly supporting their coordination of various product, design, analytics and technical personnel during all initiative phases, from initial discovery to development through implementation and experimentation.
• Manage delivery for the portfolio with top-down oversight throughout execution to review success as defined by adherence to standards of scope, budget, and timeline while managing a small PM team.
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements to the overall process.
• Develop a portfolio of demand projects, with a solid understanding of the roadmap or book of work within the portfolio.
• Define the scope of the projects, deliverables, roles, and responsibilities in collaboration with stakeholders and business partners.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Good understanding of delivery and demonstrate implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Ability to work within Agile methodology utilizing JIRA with a full understanding of the Initiative life cycle and ability to build JIRA dashboards and pull data.
• Possesses high level understanding in the areas of financial services technology, mobile native application programming, Adobe Experience Manager and system design.
• Self-motivated individual that possesses excellent time management and organizational skills with a good sense of personal responsibility and accountability for delivering high quality work.

Nice-to-haves

• Proficient knowledge of the product development life cycle, design, and data analytics.
• Understanding of the technical aspects of mobile componentization, distributed development model, APIs, database, frameworks and system design.
• Experience with Apple App Store, TestFlight, Google Play, and the mobile native Beta process.
• Experience working with multi-level management and groups.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching